Product Manager

2 weeks ago

Winnipeg, Canada West Corporation Full time

Responsible for a variety of activities in planning, developing and coordinating the marketing efforts for assigned products during all stages of the product lifecycle; manage vendor relationships and updates to all vendor documentation in a timely and accurate manner; define and implement processes to support product offers from implementation to billing; communicate product needs and direction to the product development team; manage new releases and upgrades, including communication internally and externally; continually evaluate and improve product offers bases on sales needs and customer requests; assist in creating internal training to support new releases while adhering to policies and procedure

**What You’ll Do**:

- Work with business units and development to define product offerings and requirements
- Communicate product needs and direction to the product development team
- Work with Marketing Department to create product collateral and presentations to support sales efforts and to meet established business goals
- Continually evaluate and improve product offers based on sales needs and customer requests
- Establish and maintain a professional relationship with various vendors
- Responsible for assistance in and at times creation of quarterly product roadmap updates and deliver to cross-functional teams
- May be required to write a Business Requirements Document to justify any major development efforts related to product line supported
- Participate in the activities associated with a variety of departmental projects ensuring established timelines are met
- Prepare reports, material and documentation as requested
- May update project plan
- Create and maintain organized project files
- Provide project lead with status reports throughout assigned projects detailing project status and timeline
- Proactively oversee the activities involved in quality resolution of problems related to area of responsibility
- Respond with a sense of urgency to problems escalated to employee's level
- Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
- Place the highest priority on providing quality customer service by, ensuring the unique needs of customers are met
- Ensure quality resolution and thorough and accurate documentation of customer issues
- Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
- Participate in creating, administering, and continuously updating procedures for resolution of all related issues
- Provide customer service that exceeds customer expectations
- Treat all internal/external customers, team members and department contacts with dignity/respect
- Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
- **The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents**

**Applicant for this job will be expected to meet the following minimum qualifications**:
Education
- Bachelor's degree from an accredited college or university with major course work in marketing, business administration, or a related field is required.
- Equivalent work experience in a similar position may be substituted for educational requirements.

**What Experiences You Bring**:

- Minimum two years of software marketing and/or product management experience required Based on area of assignment the following may be preferred:

- Sales experience with conferencing products
- Minimum 1 year experience in digital media (streaming video, social media, mobile apps)
- Intermediate knowledge of MS Word, Excel, and Power Point required.

**Compensation**:

- When it Matters Most**

**ABOUT US**
- Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.- The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.- Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most
- **Information to Insight.**

**ABOUT THE TEAM**

We are a provider of communications solutions for some of the most import

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