IT Support Technician

Salary:
We have an exciting opportunity for an **IT Support Technician** to join our office in **Saint John, NB** Reporting to the IT Manager, the IT Support Technician will work closely with a talented team of IT professionals and be responsible for supporting the technology needs of the New Brunswick region. As part of the IT team, the IT Support Technician will be responsible for supporting professional engineers, technologists, support staff and other professionals in delivering top of class engineering consulting solutions.

**Your Key Responsibilities**:

- Be the primary IT technical resource in the Saint John office and New Brunswick region, working closely with the core IT support group in Halifax;
- Receive support ticket submissions to troubleshoot and solve in a timely manner;
- Support Organization Managers with their endeavors incorporating new software or technologies. This includes but is not limited to research and development, testing, training, and support;
- Tear down and rebuild of physical hardware; computers, printers and, plotters;
- Assisting with meeting room setup, including video conferencing, Webex/Teams, audio bridging, etc;
- Asset Management - Responsibility for tagging / ongoing management of assets;
- Documentation for Users/Admin guides - Creating continuous guides for quick reference for staff (to be uploaded/managed within a helpdesk software)

**Your Capabilities and Credentials**:

- College diploma or university degree in an IT related program;
- At least one (1) year of experience in a related position;
- Experience in engineering consulting firms is a definite asset;
- A motivated self -starter willing to take on improvement initiatives;
- Excellent verbal and written communication skills;
- Strong interpersonal, organization and time management skills;
- Highly professional demeanor;
- Overtime may be required from time to time.
- Ability to travel to branch offices within the New Brunswick region (Moncton, Fredericton, Saint John)

**What we can offer you**:

- A competitive compensation package effective on your first day of employment:

- Comprehensive health and dental benefits
- Defined Contribution Pension Plan with employer contributions
- Generous vacation allowance commensurate with experience
- Respect for work-life balance with flexible environment and remote work options
- Employee ownership potential
- Employer contributions towards maternity leave top up
- Health and wellness Incentive
- Membership dues reimbursement
- Education and lifelong learning subsidization
- Community volunteering incentive
- Employee Family Assistance Program

In addition to the above benefits, we offer:

- ** Flexible hours and locations**to support work/life balance, including hybrid or remote options;
- ** Diverse team **with a wide range of experience and expertise;
- ** Exposure **to a variety of projects;
- ** Support **to develop skills and pursue projects related to your own interests;
- ** Collaboration **between multiple disciplines and levels of expertise;
- ** Mentoring**opportunities to foster your personal and professional development;
- ** Accessible **and central offices in Atlantic Canada and Ottawa;
- ** Access to training **opportunities in areas ranging from technical development to leadership skills;
**About Us**

As an employee-owned firm, at CBCL, our people are everything. We are committed to promoting inclusivity and diversity for a workplace where everyone can thrive, and we build long-term relationships with our clients while providing them with innovative solutions.

We have earned recognition as one of Canada's Top 100 Employers and one of Canada's Best Managed Companies. Our multitalented group of professionals offer consulting in the Infrastructure, Water and Wastewater, Buildings, Industrial, and Earth and Environment sectors. We value our people, our communities, and our history and look forward to continuing our steady growth.

Along with our commitment to reducing our carbon footprint corporately, CBCL develops and implements sustainable engineering solutions that respect the current social and environmental impacts, as well as future implications of our designs.

CBCL operates from its twelve offices in Halifax and Sydney, NS; Charlottetown, PE; Saint John, Fredericton and Moncton, NB; St. John's, NL, and Ottawa, ON.
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- CBCL Limited strives to provide a diverse workplace that is inclusive, accessible and celebrates individuals and what makes us unique._

We thank all applicants for their interest, but only those applicants who are selected to interview will be contacted.