Junior Technical Support Specialist

2 weeks ago

Bracebridge, Canada Lakeland Energy Ltd. Full time

**Junior Technical Support Specialist**

**Responsibilities**:

- Provide technical support to residential and business ISP customers.
- Troubleshoot and identify customer LAN issues, including WIFI configuration and general support during remote troubleshooting.
- Provision and decommission of customer equipment.
- Refurbishing equipment.
- Process copyright infringement notices.
- Follow standard helpdesk procedures.
- Work with Network Operations, Installation and Build teams for escalated issues.
- Quickly shift priorities and adapt to changes to meet organizational and department requirements.
- Participate in a paid on-call rotation for after-hours support with other team members.
- Triages trouble tickets and work orders as needed.
- Other duties as assigned.

**Requirements**:

- Degree/Diploma in Computer Science/Networking or equivalent work experience
- Must be available 24/7 for all shifts.
- Excellent verbal and written English language skills are required to communicate directly with clients and team members.
- Demonstrated knowledge of incident management in a break/fix environment.
- Practical troubleshooting and break/fix experience in Ethernet, Fibre (single mode), OTDR, Power Meter and Light Source use are nice skills to have.
- Excellent communication, documentation and organizational skills are required.
- Competency to read, analyze, and interpret detailed technical manuals, diagrams, and engineering documents.

**Working Conditions**:

- This position requires rotating shift work and on-call work.

**Physical Demands**:

- This position will spend long hours sitting using office equipment, including computers, which can cause muscle strain. The incumbent will also have to do some lifting of supplies and materials from time to time.

Lakeland Holding Ltd. is an equal opportunity employer, and we value the importance of diversity, dignity and worth of every individual in the workplace. Lakeland offers accommodation for applicants with disabilities in its recruitment processes. If Lakeland contacts you regarding a job opportunity, please advise prior to the interview if you require accommodation. We thank all applicants, but only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- On call
- Weekend availability

Ability to commute/relocate:

- Bracebridge, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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