Manager, Health Services

2 weeks ago

Brampton, Canada Dynacare Full time

**Dynacare Mission: Creating a healthy future for all Canadians.**

**Manager, Health Services**

Reporting to the Director, Central, Western and Eastern Ontario Health Services Operations, the Manager of Health Services is accountable for providing leadership to all Laboratory and Health Service Centres (LHSC) and to the LHSC leadership team. The main responsibilities include managing the Help Desk (supports all aspects of workforce management), ensuring understanding (communication) and being a technical expert with LHSC processes and SOPs, promoting a culture of continuous improvement, leading projects and initiatives for patient services and representing the LHSC team on cross functional and business development initiatives. This person will play a crucial role in optimizing healthcare operations and ensuring the delivery of high-quality care.

**What you will be doing**:

- Manage LHSC Help Desk to ensure daily operations and workflow are maintained. Overseeing scheduling, payroll and documentation.
- Manage and continuously improve the LHSC processes, to support the achievement of Dynacare’s mission, vision, strategic, and operational objectives
- Work collaboratively with others to create Business Requirement Documents (BRD) to meet business needs and requirements for new projects, programs, or business solutions.
- Work with Project Teams to ensure all aspects of Projects are successfully delivered and look for continuous improvement opportunities.
- Implement Pilot projects, assess Pilot, including risk assessments. Determine how to move forward with roll-out plans.
- Create training documents and communication plans for new projects and initiatives.
- Develop, implement and review a 3-to-12-month business plan and an optimal organization design to deliver sustained excellence in the development and execution of functional programs
- Provide managerial leadership and direction for stratum one direct reports and secure their cooperation to successfully meet the strategic and operational requirements and goals of the department and organization
- Accountable for ensuring the implementation of LHSC policies, standards and practices
- Effective management of Health and Safety programs to ensure compliance and legislative requirements
- Participate as a member of the management team by providing input into strategic business planning
- Review and analyze programs and systems to ensure continuous improvement targets are achieved
- Create LHSC FTE Budgets for LHSC’s, training, sick, and vacation
- Tracking of FTE over/under with Regional Managers and assist in determining proper FTEs required.
- Communicate and provide guidance for budget formulation and controls
- Accountable for hiring, team building, training and development and conducting performance appraisals of employees to ensure attainment of departmental goals and objectives
- Ensure proactive customer service is provided, including professional and personal assistance to all internal and external clients, answering inquiries, reviewing customer complaints and implementing corrective action as appropriate and interpreting departmental information as required
- Report all unresolved complaints to the Director, GTA Health Services Operations

**What you will bring**:

- Diploma in a health care, business or other related field or equivalent experience
- 5 to 7 years of medical laboratory and healthcare experience
- Proficiency in MS Office suite (Word, Excel, PowerPoint)
- Excellent interpersonal, communication and organizational skills
- Proven customer service skills

**Working Conditions**:

- Normal office environment
- Prolonged sitting, repetitive arm movements (i.e. keyboard data entry), lifting of office supplies (less than 5 kg)
- Some travel may be required

If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

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