Information Technology Support Specialist

2 weeks ago


Sherwood Park, Canada Tech Masters Inc. Full time

**About us**

Tech Masters is a 25-year-old IT services company which serves customers primarily in Edmonton and the surrounding area. Some of our customers have operations throughout Canada.

We are professional, agile, professional, and our goal is to Tech Masters is a 25-year-old IT services company which serves customers primarily in Edmonton and the surrounding area. Some of our customers have operations throughout Canada..

Our work environment includes:

- Modern office setting
- Food provided

We are looking for an IT consultant with at least 12 years experience providing both on site and remote support to customers. Technologies you will be required to support include: VMWare, Dell Compellent SAN, Microsoft Windows Server, Windows Terminal Service/Remote Printing, iSCSI, SonicWall, Microsoft O365. Other technologies that would be an asset include Microsoft Exchange and Microsoft SQL server.

If interested please reply with resume, cover letter and

**Responsibilities**:

- Provide technical support and troubleshooting for computer hardware and software issues
- Install, configure, and maintain computer systems and networks
- Set up and manage user accounts and permissions
- Monitor system performance and ensure security measures are in place, including firewalls and antivirus software
- Collaborate with team members to identify and implement IT solutions that improve efficiency and productivity
- Assist with the procurement of IT equipment and software

Qualifications:

- Bachelor's degree in Information Technology or related field, or equivalent work experience
- Proven experience in desktop support and technical troubleshooting
- Knowledge of computer hardware components and peripherals
- Understanding of local area networks (LAN) and virtual private networks (VPN)
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills

**Salary**: $55,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Ability to Commute:

- Sherwood Park, AB T8H 2E3 (required)

Ability to Relocate:

- Sherwood Park, AB T8H 2E3: Relocate before starting work (required)

Work Location: Hybrid remote in Sherwood Park, AB T8H 2E3



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