Overnight Concierge

If you are passionate about people, enjoy being a part of a fun, dynamic team, and are committed to providing a customer experience that is second to none - then join the Wellings of Stittsville Team

The Concierge is a critical role within our community as it directly and positively impacts the lives of our tenants everyday. As Concierge, you are responsible for being the primary contact and source of information and services for all tenants and their guests. We are looking for people who possess exemplary customer service skills, with a passion for always going above and beyond. This position is staffed 24 hours per day, 7 days a week, comprised of day, evening and overnight shifts.

**Concierge Responsibilities**
- Receive, screen and direct all telephone calls accordingly; record and distribute messages in a timely manner.
- Responding to all tenant and visitor inquiries as their first priority in a professional and courteous manner.
- Promoting excellent customer service in all personal interactions with tenants, visitors, and team members.
- Arrange and assist tenants with any requests for transportation, deliveries or other services required.
- Greeting all visitors to the building and ensures that their needs are addressed in a pleasant fashion including maintaining registration/sign-in book.
- Manage flow of communication to ensure all tenants are informed of events, meetings etc.
- Assist sales and management staff with scheduling and conducting tours in accordance with policies and procedures.
- Ensure reception area is continuously maintained in a neat and tidy manner.
- Act as communication centre during fire and emergency situations.
- Providing clerical and computer support to General Manager or Supervisor as requested.
- Performing other duties as assigned.

**Concierge Requirements**:

- Ability to work in a caring and considerate manner.
- Excellent verbal and written communication skills.
- Positive attitude and proven customer service skills through related work experience.
- Proven organizational skills and ability to multi task.
- Must demonstrate computer proficiency with MS Office, POS System and various software programs.
- Ability to maintain composure during possible emergency situations.
- Must demonstrate high standards of ethics and personal accountability.
- Ability to work independently and as part of a team.

**Experience**:

- Previous experience as a Concierge or other customer service experience an asset.
- Receptionist and/or phone experience preferred.

**Job Type**:

- Full and Part-Time Positions
- Days, Evenings & Weekends

**Location**:Stittsville, ON

**Job Type**: Part-time

**Salary**: From $17.00 per hour

**Benefits**:

- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Night shift
- Weekends as needed

Work Location: In person