Front Desk Lead

2 weeks ago

Muskoka, Canada Bonnie Lake Resort Full time

Overview:
We are seeking a reliable and friendly Front Desk Lead to join our team. As a Front Desk Lead, you will be the first point of contact for our guests and provide exceptional customer service. This is a great opportunity for someone with clerical and customer service experience to work in a professional office setting.

**Responsibilities**:

- Greet and welcome guests in a warm and friendly manner
- Answer phone calls and direct them to the appropriate staff members
- Schedule appointments and manage the appointment calendar
- Check-in and check-out guests, ensuring accuracy of information
- Collect payments and process invoices
- Maintain cleanliness and organization of the front desk area
- Assist with data entry tasks as needed
- Provide excellent customer service to all guests

Qualifications:

- Previous experience in a front desk or customer service role preferred
- Strong clerical skills, including typing and data entry
- Knowledge of medical or dental office procedures is a plus
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Friendly and professional demeanor
- Proficient in using computer software programs, such as Microsoft Office Suite

**Why Join Us**:

- Diverse and inclusive workplace - Be a part of our tight family
- Strong company culture committed to provides a positive environment
- Continuous learning and development opportunities
- Flexible work life balance
- Access to professional development and technical training programs
- Weekly socials + birthday celebrations
- Monthly recognition and rewards program
- Comprehensive training help you master your role.
- Ongoing coaching, learning, and development opportunities.
- Internal career growth opportunities.

**Benefit Package**:

- Medical / Dental / Vision (If Applicable)
- Uniform provided
- EAP

**Job Types**: Full-time, Fixed term contract, Seasonal
Contract length: 6 months

**Salary**: $23.00 per hour

Expected hours: 35 per week

**Benefits**:

- Discounted or free food
- Employee assistance program
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Every Weekend
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Muskoka, ON P1L 1W9: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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