Property Manager Support

6 months ago

Mississauga, Canada Victoria Park Community Homes Full time

**Position Summary**

The primary role of the Property Manager Support is to provide on-site customer services and administrative support to the Property Managers and Manager of Resident and Property Services, serving the Region of Peel and Region of Halton properties.

**Salary Range**: $47,619 - $53,524 per year

**What’s in it for you?**

At Victoria Park Community Homes, we value you, your contributions, and your commitment. We maintain a positive and professional work environment, where every team member feels valued and a part of the VPCH family. As part of our competitive salary and compensation package, we offer a full range of benefits, including:

- Competitive salary and Comprehensive benefits package (extended health, dental, vision, and EAP)
- Paid Professional Training and Development & Education Reimbursement
- Regular Team Events
- DC Pension Program with up to 6% employer contribution
- Paid Vacation and Sick/Personal time

And more

**What will you be doing?**
- Office reception and first point of contact with residents and the public.
- Respond to telephone enquiries and resident concerns and escalate to Property Manager or Resident and Property Services Manager where necessary in accordance with Victoria Park Customer Service Standards.
- Provide administrative and clerical support to Property Manager(s) and Manager of Resident and Property Services (as applicable), including but not limited to scheduling assistance, file maintenance, data entry, preparing and serving notices to residents, and other tasks as assigned.
- Schedule, coordinate, and prepare for monthly Client Board of Directors Meetings.
- Assist with rent collection and processing deposits.
- Assist with unit turnover and unit inspection processes.
- Assist with Rent-Geared-to Income (RGI) income verification process and RGI rent calculations.
- Prepare, update and monitor various reports and distribute when necessary.
- Follow up on Rent Collection, Reports on appropriate due dates.
- Maintain a record of all distributed rent receipt books.
- Draft vacate letters for signature and notify Utilities of move-outs within required timeframe.
- Prepare form letters to Residents for delinquent Utility invoices.
- Draft letters as instructed by Property Managers in response to Resident complaints, permission requests, and/or confirmations.
- Correspond and coordinate scheduling of trades, including facilitating entry to units.
- Maintain Maintenance Request Form Tracker.
- Maintain client internal and external waitlists.
- Provide vacation and illness coverage for Property Manager.
- Maintain, update and monitors monthly automatically distributed of Aging Receivable and Rent Roll Reports to Property Managers.

**What you need**
- Have a minimum of 2 years of experience in related field
- A valid and unrestricted Class G driver’s license for the class of vehicle operated and access to a reliable vehicle.
- Possess an excellent organizational skill, ability to multi task and problem-solving skills.
- Skills in transcription report and specification writing and typing are a benefit.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
- Experience with YARDI Voyager considered an asset.
- Possess excellent ability to communicate effectively both written and orally
- Adept in all aspects of standard office procedures.
- Knowledge of the Housing Services Act, the Residential Tenancies Act, and other relevant legislation and the affordable housing industry is a strong asset.

**Special Requirements**
- Must be bondable and prepared to execute the Bondability Affidavit
- This position is open only to those legally entitled to work for any employer in Canada

**Working Conditions**
- Regular hours of work are 8:30 a.m. to 4:30 p.m., Monday to Friday with occasional work required outside of regular office hours.
- This position requires travelling between sites in Region of Peel (occasionally also Region of Halton).
- Place of work is smoke free.

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