Climbing Facilities Supervisor, Outdoor Centre

2 weeks ago

Calgary, Canada The University of Calgary Full time

**Description**

**Active Living** in the **Faculty of Kinesiology **is currently seeking a Full-time Regular **Climbing Facilities Supervisor**.

The University of Calgary Active Living department is one of the largest and most diverse recreation departments based on a North American campus. Active Living has a team of 40 full-time and up to 600 part-time staff. On an annual basis, our staff handle 47,000 registrations in over 75 recreational and sporting activities, and provide access to over a million users of our facilities: North America's largest Outdoor Centre with climbing and bouldering walls, a gymnastics centre, an Olympic-sized pool, a fitness centre with 200 m track, Canada's largest university racquet centre, five gymnasiums, and access to the Olympic Oval.

The Outdoor Centre is home to approximately 10,000 rental items available to students and the public, and our certified and experienced Coordinators offer a wide variety of introductory, educational, and skill-based programs. With a full-service ski/snowboard and bike repair shop, the Outdoor Centre is the largest of its kind in North America and we are committed to being a leader in providing affordable equipment and education to access outdoor recreation activities.

This Full-time AUPE position reports to the Manager, Outdoor Centre and requires a 35-hour work schedule per week. This position is based on a Monday to Friday work schedule, and there may be times when weekend or evening work is required.

**Summary of Key Responsibilities** (job functions include but are not limited to):

- Supervise the workflow of customer service staff daily.
- Work with the team to provide exceptional customer service by responding to enquiries, resolving complaints, and addressing concerns in a timely and professional manner.
- Foster positive relationships with customers to ensure satisfaction and repeat business.
- Co-develop strategies to improve customer service processes and promote a positive customer experience across all areas. Employ excellent communication skills to work effectively with the team and provide outstanding service to customers.
- Accurately assesses fees, process payments, authorize credit card payments, reconcile cash and process daily deposits.
- Work closely with the Outdoor Centre Rental Shop Administrator in the delivery of customer service and staff training.
- Work with the Manager, Outdoor Centre to hire and train qualified staff, ensuring they possess the necessary skills, qualifications, and knowledge to deliver quality instruction or carry the maintenance requirements to organizational standards.
- Co-manage the team to ensure that all members are supported, motivated, and accountable for their work, and provide ongoing feedback and coaching to promote growth and development.
- Foster a collaborative team environment by encouraging open communication, sharing best practices, and developing effective team strategies that support the success of the team.
- Provide leadership and resources for staff onboarding and ongoing training management.
- Maintain accurate records of facility usage, including registration, attendance, and performance.
- Analyze data to identify trends, areas of improvement, and opportunities for growth. Co-develop strategies with the team to improve facility and equipment effectiveness and make data-driven decisions.
- Ensures that problems and issues with all climbing related equipment are effectively communicated back to program coordinators, equipment and services coordinator, and affected clients.
- Ensure that periodic examinations are conducted and recorded for all PPE, so that equipment is maintained in a serviceable and safe condition.
- Budget management, including revenue generation and expense tracking to ensure financial sustainability and accountability.
- Monitor revenue and expenses to ensure the climbing facilities remains within budget.
- Make recommendations for cost-saving measures and improvements.
- Collaborate with other team members to ensure seamless operations.
- Communicate effectively with team members and other staff, both in-person and through professional written communication.
- Contribute to a positive team culture by fostering a sense of community and inclusion.
- Work with the Manager, Outdoor Centre to ensure projects are completed on time to a high standard.
- Assist or back-up other staff as needed to cover leave and instructional time.
- Coordinate with other areas to ensure that facility scheduling is well-managed and integrated with other organizational activities and operational commitments.
- Plan, deliver, and evaluate high-quality outreach programs to meet the needs of diverse audiences.
- Develop facility offerings to ensure that they are engaging, relevant, and inclusive.
- Create and monitor work schedules to ensure adequate staffing levels and appropriate allocation of resources to meet demands.

**Qualifications / Requirements**:

- Association of C

  • Climbing Wall Builder

    4 days ago

    Calgary, Canada Magic Lab Climbing Full time

    Magic Lab Climbing is hiring full time labourers to start immediately! Magic Lab has been proudly making climbing walls for over 25 years. Our experience with commercial walls is unprecedented in Western Canada. We are looking for skillful and enthusiastic workers for the fabrication and installation of climbing walls/gyms. Main duties include but not...

  • Climbing Team Lead

    4 weeks ago

    Calgary, Canada The Glencoe Club Full time

    The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our facility boasts a full-service food & beverage department as well as eight sport facilities. These facilities include curling, bowling, skating, aquatics, squash, tennis, badminton, a climbing centre, a fitness centre, an...

  • Custom Program Coordinator, Outdoor Centre

    2 days ago

    Calgary, Canada The University of Calgary Full time

    **Position Overview** **Active living** in the **Faculty of Kinesiology** is currently seeking a Recurring Part-time **Custom Program Coordinator**. The University of Calgary's Active Living department stands out as one of the largest and most diverse recreation departments across North American campuses. Boasting a dedicated team of 40 full-time and up to...

  • Climbing Wall Team Leads

    3 weeks ago

    Calgary, Canada Mount Royal University Full time

    **Job Description**: **About MRU**: Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Today, Mount Royal offers 14 bachelor degrees and 38 majors, along with a wide range of diploma and certificate options. We boast a diverse community with...

  • Sport, Day Camp and Climbing Supervisor

    5 days ago

    Calgary, Canada YMCA Calgary Full time

    Why should you join our team? YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city. Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address...

  • Apprentice Outdoor Service Technician

    3 weeks ago

    Calgary, Canada Prestige Outdoor Services Full time

    **Looking for a New Career?** **Qualifications**: - You need to know how to drive! A Class 5 drivers license is a MUST and a couple years of experience is the absolute best for this role. Your license needs to be free of major infractions. - You need to enjoy working outdoors. An “Outdoor” technician works in the hot sun, cool fall, and sometimes in...

  • Climbing Instructor

    4 days ago

    Calgary, Canada Vivo for Healthier Generations Society Full time

    **Organization Overview**: At Vivo we are a charitable enterprise on a mission to raise healthier generations in Calgary and beyond. We want Canadians of all ages to achieve their optimal health at home, school, work and play. We’re creating local, evidence-based solutions to support individuals and whole communities be more active and connected by...

  • Coordinator, Fitness Centre

    1 week ago

    Calgary, Canada The University of Calgary Full time

    **Description** The **Active Living** in the **Faculty of Kinesiology** is currently seeking a Full-time Regular **Coordinator**. The University of Calgary's Active Living department is one of the largest and most diverse recreation departments based on a North American campus. Active Living has a team of 40 full time and up to 600 part time staff. On an...

  • Climbing Instructor

    4 weeks ago

    Calgary, Canada YMCA Calgary Full time

    Why should you join our team? YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city. Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address...

  • Climbing Instructor

    1 week ago

    Calgary, Alberta, Canada Vivo for Healthier Generations Society Full time

    Organization Overview:At Vivo we are a charitable enterprise on a mission to raise healthier generations in Calgary and beyond. We want Canadians of all ages to achieve their optimal health at home, school, work and play. We're creating local, evidence-based solutions to support individuals and whole communities be more active and connected by charting a...

  • Sport, Day Camp and Climbing Supervisor

    3 weeks ago

    Calgary, Canada YMCA Calgary Full time

    Why should you join our team? YMCA Calgary is actively building healthy communities - join us in creating a better Calgary. YMCA Calgary opened its doors in 1902, since then we have evolved into a vibrant charitable organization that responds to the needs and health of the community. Guided by four core values of honesty, caring, respect and...

  • Plumber, Facilities Management

    1 month ago

    Calgary, Canada The University of Calgary Full time

    **Position Overview** **Facilities Management** is currently seeking a Full-time Temporary Relief **Plumber **for approximately 8 months. Operations and Maintenance (O&M) department, as a part of Facilities Management, is responsible to ensure that building structures and systems for all University owned and leased properties are operated and maintained in...

  • Plumber, Facilities Management

    2 weeks ago

    Calgary, Canada The University of Calgary Full time

    **Position Overview** **Facilities Management **is currently seeking a Full-time Regular **Plumber.** Operations and Maintenance (O&M) department, as a part of Facilities Management, is responsible to ensure that building structures and systems for all University owned and leased properties are operated and maintained in a reliable, efficient and cost...

  • Plumber, Facilities Management

    1 week ago

    Calgary, Alberta, Canada The University of Calgary Full time

    Position OverviewFacilities Management is currently seeking a Full-time Temporary Relief Plumber for approximately 8 months.Operations and Maintenance (O&M) department, as a part of Facilities Management, is responsible to ensure that building structures and systems for all University owned and leased properties are operated and maintained in a reliable,...

  • Plumber, Facilities Management

    1 week ago

    Calgary, Alberta, Canada The University of Calgary Full time

    Position OverviewFacilities Management is currently seeking a Full-time Regular Plumber.Operations and Maintenance (O&M) department, as a part of Facilities Management, is responsible to ensure that building structures and systems for all University owned and leased properties are operated and maintained in a reliable, efficient and cost effective manner to...

  • Call In/casual Material Handler

    1 week ago

    Calgary, Canada Fenix Outdoor Full time

    Join our team at Fenix Outdoor! With more and more people choosing to spend time outdoors, our Fjällräven, Royall Robbins, Hanwag, and Primus brands are in higher demand than ever. Fenix Outdoor has an opportunity for flexible Material Handlers at our new Balzac warehouse. You will play a pivotal role in connecting outdoor enthusiasts with our timeless,...

  • Full-time Facility Maintenance Employee

    1 week ago

    Calgary, Canada NBRA Full time

    **OUR MISSION: “**_To enhance the quality of life in our community of New Brighton.”_ *** **OUR VALUES**: _Inclusion, Financial Accountability, Integrity, Responsibility, Enthusiasm_ **ABOUT US**:The New Brighton Residents Association (NBRA) is a not-for-profit organization established to professionally manage and operate several of New Brighton’s...

  • Part Time Arena

    2 weeks ago

    Calgary, Canada Lake Bonavista Community Association Full time

    **Arena & Facility Operator** **Position Title**: Arena & Facility Operator **Term and Hours of Work**:Part Time - varying evening and day shifts on weekends **Compensation**: $17.00-$24.00/hr. depending on skills and experience **Reports to**: Operations Coordinator **Company Overview** The Lake Bonavista Community Association is governed by a...

  • Night-time Arena

    3 weeks ago

    Calgary, Canada Lake Bonavista Community Association Full time

    **Arena & Facility Operator** **Position Title**:Night-Time Arena & Facility Operator **Term and Hours of Work**:Permanent Full Time - evening shifts varying Monday through Sunday **Compensation**: $17.00-$24.00/hr. depending on skills and experience **Benefit Package**: Available upon completion of probationary period **Reports to**: Operations...

  • Facilities Manager

    3 weeks ago

    Calgary, Canada The Glencoe Club Full time

    The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighborhood of Calgary, Alberta. Our facility boasts a full-service food & beverage department as well as eight sport facilities. These facilities include curling, bowling, skating, aquatics, squash, tennis, badminton, climbing centre, fitness centre, indoor...