Operations Manager

3 weeks ago

Toronto, Canada National Bank of Canada Full time

A career as a **Operations Manager** in the large team of Securities Operations (Investment Operations) means being at the heart of delivering products and services to National Bank's wealth management clients.
We are looking for a passionate **Operations manager** that will lead a team of 25-40 employees. To succeed, you’ll be supported by 2 section manager(s) and experts.

**Your role**
- Manage a team responsible for operational processes.
- Develop a business plan for your sector aligned with the bank's objectives.
- Implement strategies to improve efficiency and productivity.
- Participate in improving operations by identifying and preventing/correcting problems.
- Stay up-to-date with the latest technologies and work processes to increase productivity and reduce costs.
- Help your team excel by setting and monitoring performance goals.
- Engage and help your employees progress and develop their skills.
- Collaborate effectively with partners related to your service.

**Your team**

Within the Account Opening and Documentation Management - NBIN Clientele (aka CPMC) sector, you report to a Senior Manager Investment Operations.

When a new client joins the Bank via our NBIN (National Bank Independent Network), we need to make sure that the accounts are properly set up in our systems.

At the same time, we need to comply to regulations by handling properly the different information provided by our new client to ensure fiscal and industry regulations.

This is the mandate of your team

**Basic requirements**
- Master's degree related to the sector of activity and 4 years of relevant experience, or Bachelor's degree related to the sector of activity and 6 years of relevant experience
- Experience in staff management and coaching less experienced managers
- Experience in operations management and process optimization
- Project Management : especially continuous improvement (ex: Lean 6 Sigma - green belt)
- Experience in planning and organizing work based on volume, resources, and priorities
- Experience in managing operational performance (KPI, deadlines, quality) and collective performance (synergy and teamwork)
- Industry regulation knowledge (CRS, FATCA, QI, AML), an asset
- Communication skills and ability to mobilize a team

**Your benefits**

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

Come live your ambitions with us

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