Full-time General Manager

4 weeks ago


Victoria, Canada Haven Society Full time

**Full-time General Manager**

My-Chosen Café is a family-owned business that has become a cultural icon in the Westshore for over three decades. Located in the idyllic setting of Metchosin, lineups are often long but people don’t mind - it’s worth the wait A friendly, happy, helpful staff look after the loyal local customer base, as well as visitors from home and abroad. If you are a dynamic leader looking for the next big opportunity to show off your skills and engage a fantastic, culture-oriented team, we hope you keep reading

The GM will ensure all three businesses (main restaurant, pizza shop and bakery) provide excellent customer service and food quality and use their business acumen to achieve organizational goals. You’ll love the challenge because restaurants are your life and you have mad skills in managing and running a busy, dynamic, multi-faceted food-service organization.

The General Manager leads the management team and is the liaison between the front and back of house and the owners. This position requires food and beverage experience in a large and busy restaurant, as well as an understanding of the take-out side of the businesses. Operations management experience in a dine-in restaurant environment is an essential qualification.

You’ll work with the management team to plan and execute strategies to improve customer service and increase sales, while controlling operational costs. You’ll be responsible for maintaining the exceptional culture we already have and growing the team’s engagement and employee satisfaction. You will challenge and inspire the entire team to meet and exceed goals and maintain the high standard that has made My Chosen Café a popular destination for the past 35 years.

**RESPONSIBILITIES**:

- Rely on industry knowledge and business skills to assist with creating success strategies for the company
- Coach and support department managers to maintain a smooth flow of operations, overseeing all 3 business units
- Achieve the financial objectives set out by the owners
- Collaborate with Head Chef to manage labour and food costs and update menus as needed
- Oversee all maintenance of décor and equipment
- Ensure compliance of liquor, health and safety regulations
- Work with department managers to recruit and on-board new employees
- Ensure optimal customer service and preserve and foster customer relationships
- Develop and maintain relationships with sales reps and service/product providers

**QUALIFICATIONS**:

- College diploma or university degree in business management or hospitality, or equivalent industry experience
- Minimum 3-5 years as a General or Operations Manager in a restaurant with dine-in service
- Demonstrated organizational skills and business acumen
- Strong knowledge of Microsoft Office and computer savvy
- Financial planning and budgeting
- Ability to maintain a calm, professional demeanour in a busy and fast-paced environment
- Experience in human resource management considered an asset

**The cover letter is a requirement for consideration for this position.**

Application deadline: March 30, 2023

Work schedule is Tuesday to Saturday, with some shifts over the dinner hours.

**Salary**: $60,000 - $75,000

Plus: extended medical benefits, RRSP matching, free meal per shift, parking, and yearly bonus potential.

**Salary**: $60,000.00-$75,000.00 per year

**Benefits**:

- Discounted or free food
- Extended health care
- On-site parking

Work Location: One location

Application deadline: 2023-03-30



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