Inside Sales Specialist

1 month ago

Surrey, Canada Reliance Foundry Full time

**Company Overview**:
Since 1925, Reliance Foundry has been proudly serving the local community and delivering top-notch site furnishings to municipalities and companies across various industries. Our quality products have transformed numerous spaces into inviting and safe areas. Whether it’s our stylish benches adding comfort and charm to your park, our durable bollards keeping pedestrians safe, our large variety of bike racks facilitating accessible cyclist access, we are proud to enhance your surroundings.

Sustainability is central to everything we do. We are passionate about developing long lasting and eco-friendly products that look great and contribute to a cleaner and greener planet. We love to create exceptional public spaces that leave a lasting impact on our communities.

We now serve our global customer base with a product line of contemporary site furnishings, castings products and increasingly we’ll offer a range of inventive Tech solutions coupled with our core product lines. We are a small yet ambitious e-commerce company where our mission is to revolutionize the way installers and consumers access and utilize our products, ensuring quality, innovation, and customer satisfaction at every turn.

Reliance Foundry is a dynamic growing company with a bright future that focuses on providing our customers and our staff with the best possible experience we can offer.

As a company we invest in our employees, are proud of our diversity, and believe it makes us stronger. Our current team come from over a dozen different countries: we are all different ages, faiths and beliefs. It is our belief our people are our greatest assets.

We are now looking to enhance our team by adding a talented individual to the inside sales team someone who shares our passion in working towards a common mission.

This is an on-site, short-term contract that may lead to a permanent position.

Are you a person with the ability to demonstrate good judgment, progressive mindset, and self-awareness? If you enjoy setting the bar high and have a verifiable track record of meeting and then exceeding objectives, then this is the right role for you

**Key Responsibilities**:

- Use your experience to delight our customers. Deliver timely responses to our customers so that they achieve success.
- Data entry using our cloud-based ERP/CMS (NetSuite) system to create new customer files, record inquiries, check inventory, and coordinate sales activities.
- Process sales orders from customer inquiries to order confirmation and follow-up on customer needs.
- Read and interpret spec sheets and technical drawings as needed from customer inquiries.
- Handle situations where warranty, repair, maintenance, lost or late shipments, and other similar events need additional attention.
- Engage and nurture warm leads with a focus on personalization and understanding the needs of the customer.
- Continuously analyze and report on sales performance, using data to drive strategic decisions and improve conversion rates.
- Ensure our product and service is meeting the needs of our customers, identify pain points, propose solutions, and advocate for customers with the Product Team.
- Actively manage and grow accounts to continue our year-on-year growth.
- Assist in setting, delivering, and exceeding monthly, quarterly and annual Revenue targets, through multiple online channels and a steady stream of phone calls.
- You understand KPI’s. You set high targets. You achieve what you set out to achieve.
- Always be ready to assist and support in other duties that may be assigned. Duties and Responsibilities will change from time to time. A reasonable amount of adaptability and flexibility will always be required.
- Ensure all inquiries are addressed completely and perform all transactions necessary to support the quotation and order fulfillment processes.
- Demonstrate technical initiative in identifying and resolving customer needs; make outbound calls on warm internet leads.
- Work closely with other departments to ensure customer satisfaction.
- Other duties as required.

**Requirements**:

- Strong data entry & computer skills (CRM, ERP, NetSuite would be an asset).
- Minimum 2+ years' experience as inside sales rep is preferred with administration, order desk, sales, or customer service. (B2B is a Plus+).
- Excellent verbal and written English skills; solid phone presence and experience in closing business.
- You'll need to have some flexibility to occasionally swap/float stat holidays to accommodate our US customer's needs.
- Mechanical aptitude. You can visualize how parts and products can fit together. Can you put together Ikea furniture without a spare bolt?
- A diploma, certificate, and/or training in sales, business, communications, or related disciplines would be an asset.

**Attractive Qualities**:

- Happy You were born with this special gene where your glass is always full.
- Tech savvy: You are adept in using computer systems/software

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