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Reservations Coordinator
4 weeks ago
**Position**: Reservations Coordinator
Part to full time.
**Description**: We are looking for a reliable customer-oriented Reservations Coordinator. Your main responsibilities will be to assist with reservations, administrative tasks & retail while ensuring your guests receive excellent customer service. You would also attend to our facilities and assist in the day-to-day operations of the resort. _Please include a cover letter indicating your desired availability._
**Accountabilities**:
- Report to the Reservations Supervisor, ensuring accurate reservation practices and policies are upheld
- Demonstrate effective organization and communication with guests and Salish team
**Daily duties include but are not limited to**:
- Coordinating reservations using reservations software, ensuring the smooth check-in and departures of guests.
- Taking payments and selling merchandise.
- Performing daily cash reconciliations.
- Processing of accounts payable invoices.
- Undertake general administrative duties: filing, office supplies ordering.
- Stocking and ordering merchandise for the gift shop.
- Assisting with quarterly inventory counts.
- Assisting the Park Manager with social media & promotions.
**Job Requirements**
**Experience**:
- Completion of Grade 12 or equivalent with at least two years’ experience working in hospitality, administrative and/or retail environment.
- Excellent organizational and time management skills with the ability to organize workload based on deadlines, priority and/or urgency.
- Demonstrated customer service skills.
- Must be organized, able to multi-task and have strong attention to detail.
- Knowledge of MS Word and Excel is essential, experience with QuickBooks or other accounting software and reservation software is highly desirable.
- Cash handling skills.
- Emergency First Aid & CPR, is an asset.
**Behavioral Competencies**:
- Team Player - Being able to co-operate respectfully and efficiently with-in a diverse team environment.
- Initiative - The ability to assess a situation or problem and initiate an appropriate response independently.
- Customer service - Provide excellent customer service, going above & beyond and anticipating guests needs.
- Innovation - Specifies an effort to improve performance by doing or promoting new things, such as introducing a previously unknown or untried solution or procedure to the specific area or organization.
- Accountability - Taking responsibility for your actions.
**Role Requirements**:
- Available for 2-5 days a week, depending on preference and needs of the business.
- Available for regularly scheduled shifts from 8:15am-5:15pm, at least one weekend day.
- The ability to stand for extended periods of time and work in various weather conditions.
- The ability to lift to 50 pounds.
- The ability to bend.
**Job Type**: Part-time
Pay: $23.00-$25.00 per hour
Expected hours: 16 - 40 per week
**Benefits**:
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
Expected start date: 2025-02-01