Project Manager- Museum Services

3 weeks ago

Ottawa, Canada Know History Full time

About Know History
Established in 2011, Know History is North America’s premier research firm. We provide historical services - which means that we help individuals and organizations capture many of the unique stories that make up our past, inform our present, and inspire the future.
Museum Services at Know History works with colleagues, partners, and communities to share unique and powerful stories. We believe in the power of storytelling to craft transformative, meaningful encounters with traditional knowledge, oral history, collections, and revered sites of memory. Through these, we recognize ourselves and come to know others. Know History follows a deeply flexible, collaborative, multidisciplinary process to co-create environments and experiences of lasting value and societal impact. We aim to inspire and to empower, linking past with present, and present with future. Know History’s Museum Services is looking for a talented and experienced Project Manager to join the team.
About the position
The Project Manager, Museum Services coordinates the delivery of museum experiences by multidisciplinary Know History teams, senior advisors, and contractors through all phases of project conceptualization, design, fabrication, and installation. The position holds primary responsibility for approval and benchmark validation, managing all critical communications and meetings within the team and between the team and outside designers, fabricators, contractors, advisors, and, where appropriate, clients and partners. In addition to keeping exhibition projects on time and on budget, the position communicates regularly to the Know History senior management team and to partners and clients, orally and in writing. It also operates within the larger Know History project management framework and administrative grid, working collaboratively to develop best practices and reporting mechanisms applicable to all KH initiatives, within and outside the Museum Services directorate.
Responsibilities & Duties
- Lead coordinator on Museum Services projects, working teams, and reporting systems.
- Oversee exhibition conceptualization, development, design, fabrication, and installation, including the preparation of benchmark documents, reports, and approvals, and monitoring of progress and results.
- Manage the development, delivery, and coordination of key project inputs, including content, interpretive documents, schedules, contracting and procurement, technical and other contract input, budgets, resources, and the timing and programmed incorporation of partner and client input.
- Prepare SOWs or other documents for outside contractors or other contributors.
- Manage project and delivery schedules.
- Prepare installation and operations manuals.
- Track and manage approvals.
- Track and manage all expenditures, and coordinate these per project within KH approved software and related tools (e.g., Float, ClickTime, ClickUp).
- Regularly meet with various teams and contractors to ensure deliveries and project deadlines are on track and coordinated.
- Prepare benchmark reports and documents for internal and external reporting, and support the director and management time in external communications related to KH projects.
- Speak externally about KH projects, including with clients and/or partners, and to professional or sectoral organizations as part of corporate and academic communication, community liaison, and related KH priorities.

Skills & Qualifications
- Project team leadership in a cultural heritage setting.
- Multidisciplinary experience, especially in complex cultural settings.
- Written and oral communication skills and efficient record keeping.
- Demonstrated and efficient problem solving.
- Demonstrated and effective crisis management and challenge prioritization.
- Experience with outdoor installations in all weather.
- Experience with full-spectrum museum services, including collections management, exhibit development (temporary, traveling, and permanent), and experience creation.
- 3+ years project management experience.
- 5+ years experience in public cultural institutions, including museums, galleries, archives, theatre, media, or related organizations.
- Experience with Digital exhibits, databases, and accessible design.
- Experience in co-creating projects with Indigenous organizations
- Experience in managing complex engagements, including installations, in multiple (sometimes remote) locations with a range of third-party suppliers.
- Ability to speak French or an Indigenous language and asset.

**Position Details**:

- Hours: Full-time
- Compensation: Salary dependent on experience, with paid vacation, paid sick leave, and health, dental & EFAP benefits
- Travel required: Occasionally
- Location: Calgary or Ottawa

**How to Apply**:

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