Customer Service Supervisor

5 months ago

Brossard, Canada Groupe SKYSPA Full time

**Are you looking for a job for a 100% Quebec company that promotes well-being, where your involvement will be recognized?**

**Do you want to join a committed, dynamic team that likes to have fun while working?**

**SKYSPA Group offers you a unique opportunity to meet all your expectations**

**YOUR WORK ENVIRONMENT**

The warm working atmosphere of SKYSPA DIX30 plunges you into a living and unifying energy, where you feel at home. Its vibrant environment located in the heart of Quartier DIX30 gives it a little fun and conviviality, thus contributing to the expression of well-being.

We are looking for a **Customer Service Supervisor** to join our great team and contribute to the development of SKYSPA DIX30.

**WHY JOIN THE SKYSPA GROUP?**
- A strong people-focused corporate culture;
- Free access to our 4 spas for you and a guest, from Day 1;
- Generous discounts on all our treatments;
- Group Insurance ;
- Corporate RRSP;
- Telemedicine service;
- Flexible hours;
- And more

**YOUR MISSION**

Under the supervision of the Operations Director, the **Customer Service Supervisor** is responsible for supervising and mobilizing the team of SAC advisors and team leaders and supporting your superior, the Operations Director, in daily operations. of the SPA. You will ensure customer satisfaction in order to provide customers with a memorable experience. You will act in collaboration with other SPA departments to achieve customer service objectives and business objectives, all in accordance with operating policies and procedures.

**YOUR ROLE**
- Supervise and mobilize the team of SAC advisors and team leaders as well as employees of other departments (massage therapists, flavor station, site) in the absence of their immediate superior, be THE reference person;
- Ensure the opening or closing of the site in accordance with established standards and ensure that cleanliness is exemplary in the various interior and exterior spaces of the site;
- Ensure an exceptional customer experience, complaint management, various customer follow-ups, group files as well as members;
- Provide highly professional, courteous, respectful, fast and efficient customer service and coach the customer service team in the same direction as needed;
- Support your team on a daily basis in regular spa reception tasks: welcoming customers at reception and on site, managing appointments, managing calls, managing the cash register, etc. ;
- Recruit, train and ensure the quality of customer service provided by SAC advisors and managers;
- Ensure and optimize the administrative management of the department: working hours, requests for leave and vacation, performance evaluations, updating employee files, payroll, balancing cash registers, data entry, etc. ;
- Carry out inventories and orders for stationery/operational tools as well as receive the merchandise;
- Ensure that the rules, procedures, protocols and standards are well understood and applied by the teams and contribute to their improvement and optimization;
- Be positive in nature and have a high level of team spirit, be enthusiastic to support colleagues and your manager in other related tasks and foster a pleasant, collaborative and inclusive work environment.

**YOU POSSESS THE FOLLOWING SKILLS**
- 2 to 3 years of experience in team management focused on customer service, customer experience or human resources;
- College diploma, technical or equivalent;
- Effective verbal and written communication skills, both in English and French;
- Experience as a manager, team leader or supervisor in the tourism or hospitality field, a major asset;
- Energetic and enthusiastic leadership;
- Excellent leadership skills, interpersonal relations and customer service, ability to motivate others;
- Very good skills in working with different IT tools and different software;
- Motivated by exceeding sales objectives;
- Good stress management and ability to solve problems and make decisions.

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