Tow Truck Dispatcher

Work Term: Permanent
- Work Language: English
- Hours: 40 to 60 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
- or equivalent experience
**Work setting**:

- Repair and maintenance services
- Transportation
**Tasks**:

- Light cleaning duties
- Maintain work records and logs
- Organize warehouse and work areas
- Perform general office duties
- Provide customer service
- Advise vehicle operators of traffic and other problems
- Assist with maintenance of communications equipment
- Dispatch personnel according to schedules and work orders
- Dispatch personnel as required by emergency situations
- Maintain vehicle operator work records
- Operate computer-aided communications and dispatching equipment
- Operate radio equipment
- Receive requests for emergency assistance or service
- Record mileage, fuel use, repairs and other expenses
- Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment
**Supervision**:

- 3-4 people
**Computer and technology knowledge**:

- Word processing software
- Electronic mail
- Operate GPS (Global Positioning System) and other navigation equipment
- Spreadsheet
- Internet
- MS Windows
**Service experience**:

- Tow truck
- Trucking
**Security and safety**:

- Criminal record check
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Overtime required
- Repetitive tasks
- Work under pressure
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Flexibility
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
**Health benefits**:

- Health care plan