Case Manager-hope Terrace

3 weeks ago

Edmonton, Canada Bissell Centre Full time

**WHO WE ARE**
- Are you a _**Human Services **_Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we._
- Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision._

Currently, Bissell Centre is looking for an individual wanting to join a **Hope Terrace** team. Are you ready to be our **Case Manager-Hope Terrace **and make an impact in our community?

**Job Purpose**

This position requires successful working relationships with residents that support their ability to reach their full potential.

This position will influence and celebrate positive outcomes with residents and will work with the Hope Terrace front line staff and care team to mitigate problems and obstacles that threaten to undermine residents’ wellbeing. Keeping clear and accurate files and records is essential. The Case Manager will collaborate with the Mental Health Therapist, Occupational
Therapist and other community supports.

The Case Manager will have a strong understanding of the theory and practice of Harm Reduction in a PSH setting.

**Duties and Responsibilities**

**Program Delivery**
- Develop an individual care plan for each resident using the care pathways laid out for Hope Terrace.
- Provide ongoing supportive case management.
- Initiate and complete ongoing needs assessments, referrals and advocacy for individuals who are the Hope Terrace program.
- Complete comprehensive psychosocial assessments as required.
- Identify opportunities to assess and enhance participants readiness to make positive changes and increase self-reliance related to their mental health and substance abuse concerns.
- Develop and deliver group programming with an intention to strengthen daily living skills and reduce isolation and loneliness.
- Work with care team and front-line staff to see that client care goals are being met
- Co-ordinate with outside supports including physicians, agency workers, AHS staff, home care workers, etc.
- In collaboration with Manager and Hope Terrace Care Team, identify and utilize outreach stabilization activities that include assisting clients in making connections to community agencies, physicians and social services and facilitating appropriate involvement in post crisis treatment services.
- In collaboration with Manager, identify the opportunities for, creating community partnerships to provide group programming in areas such as health and cultural connections.
- Oversee Harm Reduction Program
- Participate in ongoing learning and training opportunities as identified on a yearly performance review
- Update and maintain information on partner programs/agencies
- Attend case conferences and interagency meeting in the community
- Facilitates referrals for the residents to outside programs as needed (AISH, ID clinics, homecare, PDD, etc.)
- Participate in morning shift exchange meetings
- Provides emotional and psychological support when needed
- Occasional transportation and warm hand off clients to medical, wellness and recovery appointments.
- Update and maintain current resident information on ETO and other data management systems.
- Interact with residents in a non-judgmental way, using de-escalation and rapport building techniques.
- Provides necessary support in crises and emergencies.
- Participate in team efforts to maintain a healthy physical environment for all residents.
- Any other tasks assigned by the Program Manager.

**General and Administrative**
- Maintain accurate written case file notes, computer records, update program databases, program information and critical incident reports within established time standards.
- Provide latest program information and updated statistics as required.
- Maintain and submit accurate mileage and expense logs for reimbursement.
- Participate in probationary and annual performance reviews.
- Attend scheduled staff, supervision and Care Team meetings
- Complete WCB forms as required.

**Qualifications**

**Education and Experience**

**Knowledge, Skills and Abilities**
- Strong written and verbal communication and interpersonal skills.
- Solution focused with good time management, strong organizational, problem-solving and advocacy skills.
- Good working knowledge of Microsoft Word and Excel programs.
- Familiar with issues of poverty, homelessness and Edmonton’s urban core.
- Familiar working with high-risk populations and have an understand

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