Program Operations Manager

1 month ago

Windsor, Canada Windsor Regional Hospital Full time

Under the general guidance of the Director, Medicine Program, the Manager is responsible for overall leadership of the assigned patient care program/units in the development and delivery of innovative programs and services to ensure the delivery of quality care to all patients/families in the program.

**RESPONSIBILITIES**:

- Responsible for staff scheduling and associated payroll activities to ensure staff are paid according to the relevant collective agreement.
- Assumes overall accountability and responsibility for the patient care and services provided
- Maintains current knowledge of issues and trends in patient care and facilitating best practice
- Facilitates implementation of corporate projects within the program, i.e., Clinical Pathways, workload measurement systems, information automation in collaboration with project coordinators
- Develops unit specific philosophy, goals objectives and standards of patient care in collaboration with the Patient Care Team and ensuring that these are congruent with the hospital mission, vision & values and standards
- Facilitates implementation of corporate projects within the program i.e. SOP projects/ QBP’s, CSA and wait time strategies etc.
- Coordinates all care and services provided for patient group in collaboration with other managers and providers
- Develops systems to monitor and manage unit operations, progress toward established goals, and patient care outcomes
- Acts as a resource person to the physicians, and support staff, in relation to the care of patients and unit operations
- Assumes accountability for facilitating the resolution of identified patient care issues in collaboration with the Patient Care Team
- Acts as a role model for staff and demonstrating commitment to patient/ family-centered care
- Implements quality improvement initiatives for the program in order to enhance the quality of patient care
- Ensures that all staff are informed and in compliance with relevant policies and procedures
- Develops and manages an operational budget for the program in collaboration all stakeholders
- analyzing management reports, investigating variances, initiating remedial action and evaluating outcomes
- Consistently contributes as a member of the Leadership Team and practices the values of Windsor Regional Hospital

QUALIFICATIONS:

- Current registration with applicable College or Association **preferred**.
- Bachelor’s Degree in Nursing or other health related field **required**, Master’s Degree **preferred**.
- Minimum of 5 years clinical experience preferred.
- Minimum of 2 years management/leadership experience preferred or evidence of relevant learning activity in management required

Windsor Regional Hospital is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by WRH throughout the recruitment, selection and/or assessment process to applicants with disabilities.

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