Service Delivery Manager

3 days ago

Ottawa, Canada Ministry of Labour, Immigration, Training and Skills Development Full time

**Building the Workforce of Tomorrow**

The Employment and Training Division with the Ministry of Labour, Immigration, Training and Skills Development is looking for a motivated individual with leadership capacity to lead multi-disciplinary staff within a team environment in the delivery of programs and services to ensure a skilled workforce.

Our focus is on delivering employment and training services to citizens across the province of Ontario. We are seeking to hire an individual who finds fulfillment by strengthening our ability to provide a diverse network of community-based agencies funded to deliver skills training, employment preparation, literacy and basic skills services to youth and adults across Ontario.

**About Us**

The Employment and Training Division supports programs and services that ensure a skilled workforce by providing apprenticeship training and services to ensure Ontario has the skills to compete and succeed; preparing unemployed Ontarians to enter or re-enter the workforce and helping students find summer employment; providing literacy, numeracy and basic skills upgrading to assist people to enter or re-enter the workforce; helping internationally trained individuals to successfully integrate into the economy; providing assistance to workers facing business closures or other significant workforce adjustments; and providing policy, planning and research support on labour market and training matters.

**We are hiring for**:

- 1 Permanent, 347 Preston St, Ottawa, East Region
- 1 Bilingual Permanent, 132 Second St E, Cornwall, East Region

Click
** here**to learn more about us.

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the
**OPS Anti-Racism Policy** and the
**OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
**Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: As the Service Delivery Manager you will:

- Provide leadership and direction in an assigned geographic area for the establishment of a service delivery framework for provincial employment programs and services including human resources, interventions, income support assistance and outreach within the community
- Provide clients with access to effective labour market services
- Manage the office operations and multi-disciplinary staff within a team environment including accountability for a large program budget
- Lead in the development of local strategies and activities to support the delivery of responsive employment programs and services to the public aligned with emerging priorities market conditions and government directions

**How do I qualify?**:
**Mandatory**: Cornwall position:

- You are proficient in oral and written French at the advanced level.

**You commit to being a leader by**:

- Demonstrating the ability to develop and lead high-performing teams.
- Demonstrating the ability to manage operations within an office environment.
- Leading and motivating staff to achieve results.
- Evaluating and appraising staff performance and managing labour relations through knowledge of collective agreements, legislation, policies and best practices.

**You lead for the future by**:

- Demonstrating the ability to manage and drive transformational change, and address opportunities for continuous improvement and operational efficiency
- Demonstrating the ability to set strategic plans and priorities using the diverse capabilities and talents of employees.
- Demonstrating proven problem solving skills to respond to challenging situations.
- Demonstrating experience reviewing and analyzing community-based service.
- Demonstrating experience implementing office procedures that ensure program targets are met, resulting in high quality program services.

**You are people centered by**:

- Demonstrating communication skills to explain, interact, train and negotiate effectively.
- Preparing clear and concise reports in support of the delivery of employment programs and services.
- Demonstrating interpersonal skills used to consult and develop collaborative partnerships with stakeholders, delivery partners and staff.
- Having the ability to lead the delivery of programs and services through both staff and transfer payment agencies.
- Having experience in establishing positive working relationships with community organizations.

**Your technical expertise is defined as**:

- Having knowledge of risk-based program delivery, transfer payment accountab

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