Franchised Executive Meeting Manager

1 month ago

Halifax, Canada Marriott International, Inc Full time

**Job Number** 23035505

**Job Category** Sales & Marketing

**Location** The Westin Nova Scotian, 1181 Hollis Street, Halifax, Nova Scotia, Canada

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** Y

**Position Type** Management
**Additional Information**:This hotel is owned and operated by an independent franchisee, New Castle Hotels, LLC. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

**JOB SUMMARY**

The Westin Nova Scotian, in the Seaport District, offers travelers a relaxing retreat with stunning views of Halifax Harbour in a location central to restaurants and attractions. Our modern, upscale rooms and suites feature luxurious accommodations with contemporary amenities. Our over 24000 square feet of well-appointed function space can accommodate any client needs.

We are passionate professional hoteliers dedicated to the art of hospitality Our team members are dedicated to providing exceptional personalized service to our guests; our dedication to the customer shows in everything we do.

We put people first We take care of our associates who in turn take care of the customers. Our customers are our associates, guests, owners, investors and communities. Mutual respect is at the heart of every customer exchange.

You love working with people - planning a meeting down to the smallest detail and then communicating those details to those who need to know so the event comes off flawlessly, making a happy customer who wishes to book their meetings with you again and again. In the role of Executive Meeting Manager, you sell the hotel's public space so as to maximize revenues; you solicit, negotiate, and book new and repeat business. Once booked you plan, upsell and detail the meeting/function with the client including space requirements, times, room accommodations, equipment, menus, and billing instructions. You sure stay busy as you sell, sell, sell In the role of Executive Meeting Manager, you will:
Be an Ear that Hears - listen to clients to understand their vision/needs so that you can capture their business and deliver on the top and bottom line. Stay tuned in to client needs and rapidly follow up on inquiries, concerns and issues, providing an exceptional customer experience and making yourself the "go to" person for future events.

Be Someone that Asks - knowing that you have a competitive landscape, be sure you are asking for the business. Use a variety of tools to get meeting planners in the door - telemarketing, sales calls, site inspections, mailings, referrals, etc.

Be an Innovator - be creative so as to find new ways to attract corporate, business and travel industry accounts, tapping into community organizations and the media to increase your hotel's market share. Then once you have them, be creative in your execution so that your clients are wowed and delighted.

Be a Safety & Security Agent - follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed.

**QUALIFICATIONS**:

- At least 2 years previous experience in Sales or Event Management position required.
- At least 5 years’ experience in the hotel industry.
- Food and beverage knowledge.
- Excellent organizational skills required.
- Ability to work in a fast-paced environment, under pressure and tight deadlines required.
- Ability to work flexible hours with mínimal notice required. Long hours sometimes required.
- Thorough knowledge of food and beverage preferred.
- Knowledge of Marriott’s Sales & Catering CI/TY system preferred.
- Degree in Hotel Management preferred.
- Bilingual (English/French) preferred.
- Menu planning skills an asset.

**DUTIES & FUNCTIONS**:

- Achieve revenue and room night goals as set by the Director of Sales and Marketing.
- Solicit, negotiate, book new and re-book repeat business through various efforts (telemarketing, personal sales calls, site inspections, mailings, referrals, etc.) to maximize room and catering revenues.
- Program all business by maximizing use of space and rooms.
- Prepare proposals and contracts to hotel standards.
- Respond to inquiries of functions under 100 people, and bookings of under 50 room nights on peak.
- Plan, upsell, and detail the meeting/function with the client including space requirements, times, accommodation, equipment, menus, and billing instructions, etc.
- Complete contracts, prepare event orders, coordinate with the appropriate areas in the hotel, resolve any issues, complaints and/or problems to ensure quality product delivery and customer satisfaction.
- Develop a marketing strategy by analyzing hotel and market trends, and create selling strategies to capture the maximum amount of revenue to meet and exceed sales goals.
- Maintain accurate and legible client contact records and fil

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