Axiom Analyst

Role
- Axiom Analyst

Location - Toronto, ON

Skills and Responsibilities:

- Monitors, restores service, changes, supports, and handles day-to-day activities ensuring business service levels are met and environments are managed.
- Provides support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers during an incident.
- Provides immediate response to production program or system problems.
- Possesses strong technical and/or business functional knowledge of systems, timing, and dependencies.
- Conducts independent analysis and assessment to resolve strategic issues.
- Monitors and tracks performance and addresses any issues.
- Leads/Conducts incident recovery and detailed root case analysis.
- Deploys manual code to production environment.
- Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
- Supports deployment activities, managing implementation issues to resolution.
- Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
- Collaborates and engages with the appropriate areas across the bank.
- Promotes adherence to standards and industry best practices.
- Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently on a range of complex tasks"

Pay: $90,000.00-$100,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Axiom: 5 years (required)