See more Collapse

Claims Advisor Ii

2 months ago

Calgary, Canada TD Bank Full time

407166BR

Insurance

Calgary, AB

April 24, 2023

Company Overview

Department Overview

Manage the client relationship and ensure resolution of a broad range of claims from routine - moderately complex within their area of focus and authority. Leverage appropriate support functions in the investigation and assessment of claims, ensuring timely resolution while mitigating risks and escalation.

**KEY ACCOUNTABILITIES**

**CUSTOMER**
- Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process
- Provide sound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the on-going improvement of the overall customer experience
- Ensure customer problems are handled appropriately and escalating issues when necessary; refer customers to appropriate team members or internal partners as appropriate
- Demonstrate flexibility to be able to change activities based on customer and business needs
- Create a legendary customer experience at every interaction and look for ways to contribute to on-going improvement of the overall customer experience

**SHAREHOLDER**
- Prioritize and manage own workload to meet SLA requirements for service and productivity
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for claims assessment and litigation
- Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
- Identify, suggest and actively participate in process improvement opportunities
- Identify, recommend and effectively execute standard practices and procedures applicable to insurance claims
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
- Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

**EMPLOYEE / TEAM**
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for the business area/function and the bank, both internally and/or externally

**Requirements**:
**BREADTH & DEPTH**
- Handle Core Auto, Residential, Accident benefits, Life & Health, and Casualty claims
- Responsible for Core Claims and Catastrophe claims
- Has limited claim settlement authority and requires next level approval for claims in excess of their authority limit
- Complete work within specifically defined parameters with guidance /direction from management as necessary
- Leverage the Claims Resources Team to make file decisions on liability and assessment
- Intermediate level knowledge with some form of related training and/or related experience or skills; Industry accreditation and training generally required
- Is expected to be in the Claims Telephone Queue
- Typically reports into a Team Manager
- Overtime as required

**EXPERIENCE & EDUCATION**
- College/ University degree
- 3+ years relevant experience

Hours

35

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (inc

We have other current jobs related to this field that you can find below

  • Claims Advisor Ii

    3 weeks ago

    Calgary, Canada TD Bank Full time

    **Claims Advisor II**: - 415881BR **Job Category - Primary** - Insurance **Work Location** - 125 - 9th Avenue Southeast **Employment Type** - Regular **City** - Calgary **Time Type** - Full Time **Province/State** - Alberta **Hours** - 35 **Workplace Model** - Hybrid **Pay Details** **Department Overview** - Manage the client relationship and...

  • Claims Advisor Ii

    5 days ago

    Calgary, Alberta, Canada TD Bank Full time

    Claims Advisor II:BRJob Category - Primary InsuranceWork Location th Avenue SoutheastEmployment Type RegularCity CalgaryTime Type Full TimeProvince/State AlbertaHours 35Workplace Model HybridPay DetailsDepartment Overview Manage the client relationship and ensure resolution of a broad range of claims from routine moderately complex within their area of...

  • Claims Advisor Ii

    2 weeks ago

    Calgary, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - Manage the client relationship and ensure resolution of a broad range of claims from routine - moderately complex within their area of focus and authority. Leverage appropriate support functions in the investigation and assessment of...

  • Bodily Injury Claims Advisor Ii

    4 weeks ago

    Calgary, Canada TD Bank Full time

    **Work Location**: Calgary, Alberta, Canada **Hours**: 35 **Line of Business**: TD Insurance **Pay Details**: **Department Overview** **TD Insurance is an integral part of TD Bank Group (TD) and we're driven to provide legendary experiences and trusted advice to our customers. We help protect our clients from the ‘accidents of life’ by offering a...

  • Claims Advisor Ii

    2 weeks ago

    Calgary, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - Manage the client relationship and ensure resolution of a broad range of claims from routine - moderately complex within their area of focus and authority. Leverage appropriate support functions in the investigation and assessment of...

  • Insurance Claims Advisor

    4 days ago

    Calgary, Alberta, Canada Graham Full time

    Graham is an employee-owned construction solutions partner that services the buildings, industrial, infrastructure, water and project finance sectors. We deliver lasting value for our clients through meticulous planning and scheduling, while upholding rigorous safety and quality standards. With offices throughout North America, our passionate and...

  • Bodily Injury Claims Advisor II

    5 days ago

    Calgary, Alberta, Canada Sécurité Nationale Compagnie d'Assurance Full time

    Description : Department Overview TD Insurance is an integral part of TD Bank Group (TD) and we're driven to provide legendary experiences and trusted advice to our customers. We help protect our clients from the 'accidents of life' by offering a wide range of products, including credit protection, life, health, travel, home and auto insurance. With...

  • Auto Claims Advisor

    7 days ago

    Calgary, Canada Aviva Full time

    We have incredible opportunities at Canada’s leading property and casualty insurance group, Aviva Canada. Our Auto Claims team is on the hunt for experienced Auto Claims Advisors - empathic, motivated and customer focused individuals. If you enjoy working in a fast-paced environment, have the passion to help people and the desire to grow professionally, we...

  • Claims Rep II – Property Subrogation

    3 weeks ago

    Calgary, Alberta, Canada Intact Full time

    Our employees play a key role in our mission of supporting individuals, businesses, and society to thrive in favorable times and overcome challenges in difficult times. By joining our team, you become part of a dedicated community of experts.Feel empowered to learn and develop while being appreciated for your unique qualities - diversity is a core asset...

  • Claims Rep II – Property Subrogation

    4 weeks ago

    Calgary, Alberta, Canada Intact Full time

    Our employees play a key role in our mission of supporting individuals, businesses, and society to thrive in favorable times and overcome challenges in difficult times. By joining our team, you become part of a dedicated community of experts.Feel empowered to learn and develop while being appreciated for your unique qualities - diversity is a core asset...

  • Claims Advisor I

    6 days ago

    Calgary, Canada TD Bank Full time

    **Claims Advisor I**: - 414545BR **Job Category - Primary** - Insurance **Work Location** - 355 Nolanridge Court NW **Employment Type** - Regular **City** - Calgary **Time Type** - Full Time **Province/State** - Alberta **Hours** - 35 **Workplace Model** - Hybrid **Pay Details** **Department Overview** - Manage the client relationship and ensure...

  • Insurance Claims Advisor

    3 weeks ago

    Calgary, Canada Graham Full time

    Graham is an employee-owned construction solutions partner that services the buildings, industrial, infrastructure, water and project finance sectors. We deliver lasting value for our clients through meticulous planning and scheduling, while upholding rigorous safety and quality standards. With offices throughout North America, our passionate and...

  • Bodily Injury Claim Advisor Ii

    4 weeks ago

    Calgary, Canada TD Bank Full time

    417333BR Insurance Calgary, AB Edmonton, AB August 22, 2023 Hours 35 Workplace Model Hybrid Pay Details Department Overview TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection,...

  • Property field claims advisor

    2 weeks ago

    Calgary, Canada Desjardins Full time

    As a property field claims advisor, you help serve and maintain business relationships with members and clients for all claims. You handle, investigate and make decisions on high-complexity property insurance claims. You solve problems using your analytical skills and extensive discipline-specific knowledge. You draw on your sound decision-making to...

  • Intermediate Business Advisor, Claims

    3 weeks ago

    Calgary, Canada Intact Full time

    From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals. In return, we’ll give you countless opportunities to...

  • Intermediate Business Advisor, Claims

    4 days ago

    Calgary, Alberta, Canada Intact Full time

    From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you'll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.In return, we'll give you countless opportunities to learn...

  • Claims Representative Ii

    4 weeks ago

    Calgary, Canada Intact Full time

    From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals. In return, we’ll give you countless opportunities to...

  • Claims Assessor

    3 weeks ago

    Calgary, Canada Alberta New Home Warranty Program Group of Companies Full time

    The Alberta New Home Warranty Program Group of Companies (ANHWP Group), is Alberta’s most experienced and most trusted new home warranty provider and educator for homebuilders. As Alberta’s leader in new home warranty products and services for over 45 years, we continue to raise the bar to meet the needs of homeowners and our Builder Members. This...

  • Claims Care Advisor

    3 weeks ago

    Calgary, Canada Alberta Motor Association Full time

    AMA YOU’RE ALL ABOUT GOING THAT extra MILE TO HELP others. Posted: 202-05-30 Closing: Until filled Location: Edmonton or Calgary How many times have people said to you “you’re such a good listener?” Or, “I knew I could count on you.” In fact, the only thing you love more than providing excellent customer service, is knowing...

  • Claims Advisor Iii

    3 weeks ago

    Calgary, Canada TD Bank Full time

    411276BR Insurance Calgary, AB June 7, 2023 Company Overview Department Overview Manage the client relationship and ensure resolution of a broad range of claims from routine - moderately complex within their area of focus and authority. Leverage appropriate support functions in the investigation and assessment of claims, ensuring timely resolution...