Customer Service and Cargo Agent

7 months ago

Nanaimo, Canada PACIFIC COASTAL AIRLINES LIMITED Full time

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia and South Alberta.

**Responsibilities**:

- Check-in passengers, issue boarding passes, verify immigration documents
- Check baggage and collect excess baggage/overweight charges
- Answer calls, book, change and cancel flight reservations
- Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
- Execute deplaning and boarding processes, ensuring a safe, on-time departure
- Process cargo shipments
- Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
- Commitment to providing a safe, stress-free and friendly passenger experience
- Deliver service standards in accordance with Pacific Coastal Airlines philosophy
- Other duties as assigned

**Qualifications and Competencies**:

- Experience in customer-facing role
- Ability to work under pressure with mínimal supervision
- Clear and effective communication skills with demonstrated ability to have difficult conversations
- Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
- Comfortable using computers, credit and debit machines
- Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
- Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
- Must be able to obtain and maintain designated security clearance
- Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

**Company Culture**: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

**Health Benefits**: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days.

**Travel Benefits**: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, and Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

**Employee Programs**: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

  • In-store Customer Service Agent

    3 days ago

    Nanaimo, Canada Dodd's Furniture and Mattress Full time

    Company Description Do YOU like helping people? We live for it! Dodd’s Furniture & Mattress is Vancouver Island's #1 independent furniture retailer. Locally owned and family-operated, since 1977, we're seeking an in-store Customer Service Agent to join our team. Job Description Our associates specialize in helping Island families find the perfect...

  • In-store Customer Service Agent

    2 days ago

    Nanaimo, Canada Dodd's Furniture and Mattress Full time

    Do YOU like helping people? We live for it! Dodd’s Furniture & Mattress is Vancouver Island's #1 independent furniture retailer. Locally owned and family-operated, since 1977, we're seeking an in-store Customer Service Agent to join our team. Our associates specialize in helping Island families find the perfect furniture and accessories to match their...

  • Customer Service Agent

    3 months ago

    Nanaimo, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Our operation in Nanaimo provides our team members with an amazing opportunity to work with one of our airline...

  • Customer Service Agent

    7 months ago

    Nanaimo, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Our operation in Nanaimo provides our team members with an amazing opportunity to work with one of our airline...

  • Customer Service Agent

    7 months ago

    Nanaimo, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Our operation in Nanaimo provides our team members with an amazing opportunity to work with one of our airline...

  • Customer Service Agent

    6 months ago

    Nanaimo, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Our operation in Nanaimo provides our team members with an amazing opportunity to work with one of our airline...

  • Guest Service Agent

    3 months ago

    Nanaimo, Canada The Buccaneer Inn Full time

    The Buccaneer Inn in Nanaimo is one of Nanaimo's top-rated accommodations, known for its spotlessly clean rooms and excellent customer service. Conveniently located just minutes from the Departure Bay Ferry Terminal and close to downtown Nanaimo, The Buccaneer Inn offers a unique and welcoming atmosphere, making it a favorite choice for travelers. As an...

  • Ramp Service Agent

    7 months ago

    Nanaimo, Canada Helijet International Inc. Full time

    **Overview** The Successful applicant will take direction from the the Manager Client Relations and Heliport Manager. As Ramp Services personnel have considerable interaction with Helijet clientele, both in the Terminal and on the Ramp, it is expected that the individual work as a team member, not just within Ramp Services but with all other Departments....

  • Ramp Service Agent

    2 months ago

    Nanaimo, Canada Helijet International Inc. Full time

    **Overview** The Successful applicant will take direction from the the Manager Client Relations and Heliport Manager. As Ramp Services personnel have considerable interaction with Helijet clientele, both in the Terminal and on the Ramp, it is expected that the individual work as a team member, not just within Ramp Services but with all other Departments....

  • Guest Services Agent

    7 months ago

    Nanaimo, Canada WildPlay Full time

    If you would love to work in an outdoor environment with fun-loving and adventurous people, we have a job for you! WildPlay Nanaimo seeks enthusiastic people to help direct our guest's experiences through our forested zip line adventure park. Get paid to play with us! **Job Perks** - Free zip lining - Full and part-time hours available and can change...

  • Customer Service Coordinator

    6 months ago

    Nanaimo, Canada Executive Aviation Full time

    If you’ve answered yes, then we would love to hear from you! This position would report to the Nanaimo Airport Operations Manager. **What do we offer?** Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $21.20-26.70/hour. We offer comprehensive Health benefits for...

  • Customer Service Representative

    4 weeks ago

    Nanaimo, British Columbia, Canada Executive Aviation Full time

    About Executive AviationAt Executive Aviation, we are dedicated to providing exceptional customer service in the aviation industry. Our team is passionate about delivering a safe and stress-free experience for travelers.Salary and BenefitsThe estimated salary for this position ranges from $17.65 to $20.60 per hour, with opportunities for advancement and...

  • Travel Agent Assistant

    6 months ago

    Nanaimo, Canada CruisePlus Full time

    **Job Summary**: This position is in-person at our head office in Nanaimo, BC. Please include a cover letter with your resume. **Responsibilities**: - Assist Travel Agents in research, selecting and booking travel packages, including flights, accommodations, and activities - Assist Travel Agents to produce quotes and confirmation documentation - Handle...

  • Leasing Agent, Nanaimo

    4 months ago

    Nanaimo, Canada Realstar Management Full time

    The Leasing Agent works with the Resident Manager and is responsible for showing and leasing apartment suites to prospective residents. The Leasing Agent qualifies prospective residents, completes lease agreements, collects rental deposits and provides a superior level of customer service to prospective and existing residents. **RESPONSIBILITIES**: -...

  • Leasing Agent, Nanaimo

    3 months ago

    Nanaimo, Canada Realstar Full time

    The Leasing Agent works with the Resident Manager and is responsible for showing and leasing apartment suites to prospective residents. The Leasing Agent qualifies prospective residents, completes lease agreements, collects rental deposits and provides a superior level of customer service to prospective and existing...

  • Cashier/customer Service

    7 months ago

    Nanaimo, Canada Bold and Cold Liquor Store Full time

    Job Summary: **Responsibilities**: - Process transactions accurately and efficiently using the cash register - Conduct product demonstrations to showcase features and benefits - Assist customers in locating products and making purchasing decisions - Maintain a clean and organized checkout area - Handle customer inquiries and resolve issues promptly -...

  • Reservation Sales Agent

    21 hours ago

    Nanaimo, Canada Budget Car & Truck Rental Full time

    **Expert Customer Service Representative Required For a Fast Paced Central Reservations Office** Budget Car & Truck Rental is seeking Reservation Agents to join our Reservations Team in Nanaimo. Budget Car and Truck Rental has been a leader in the rental car industry for over 50 years and continues to expand and innovate. We focus on a service driven work...

  • Terminal Services Agent

    6 months ago

    Nanaimo, Canada BC Ferries Full time

    Job Description: **TERMINAL SERVICES AGENT** Nanaimo Harbour Seasonal You are enthusiastic, reliable, and customer focused. You calculate and process fares, and reservations. You assist customers with fare, schedule and procedural information; resolving and or referring to appropriate resources as required. You can multi-task and communicate effectively....

  • Letter Carrier

    4 months ago

    Nanaimo, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 183008 Business Function: Delivery Agent or Letter Carrier Primary City: Nanaimo Other Location(s): Province: British Columbia Employment Type: Temporary - New Employment Status: Temporary Language Requirement: English Essential Number of Vacancies 3 **Salary**: $22.68 per hour Job Closing Date (MM/DD/YYYY): 09/20/2024 Canada Post is an...

  • Freight Broker Agent

    7 months ago

    Nanaimo, Canada Motherload Transport Full time

    **Give information on your Book of Business in a cover letter or on resume** **Who We Are** Motherload Transport Services Inc. is a non-asset-backed third-party logistics provider that offers unparalleled service to its customers. We have been operating out of our Vancouver Island base since 1982. We provide an “Exceeds Expectations” solution oriented...