Patient Care Coordinator- Langley Periodontics and
3 weeks ago
About us:
Conveniently located on 72nd Avenue, Langley Periodontics and Implant Surgery has been serving the communities of Langley, Surrey, Abbotsford and White Rock for many years. We provide a wide range of dental and periodontic services, including soft tissue gum and bone grafting, implants, treatment of gum disease, laser treatments and much more.
The team at Langley Periodontics & Implant surgery are committed to oral health and use the latest equipment, and modern treatment techniques. Both Dr. Paul Jang and Dr. Cynthia Yee are board certified in Canada and U.S.A and serve as clinical assistant professors at the University of British Columbia.
Schedule: Full time hours
Benefits of Joining Our Team:
- Competitive compensation
- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more
- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
- Attend social and CE events to network with dental professionals in your community
- Work-life balance and flexibility
- Access to modernized technology to provide optimal oral care to patients
**Responsibilities**:
- Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
- Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
- Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
- Effectively manage the recall system and accurately maintain the patient database
- Process referral letters and other patient correspondence upon receipt from the provider
- Manage and file all patient records and charts
- Demonstrate active listening and empathy to patients using effective communication skills
About You:
- Minimum 1 year of Administrator experience
- Clinical background considered an asset
- Experience with Dental software
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