Distribution Super Prov Lines

**49446** - **Winchester** - **Regular** -**

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One

**Specific Accountabilities**:
Through collateral relationships with respect to the staff of the Manager, Work Management and Deployment, DX Lines and Forestry, and within context provided by the Director, DX Lines (i.e., Hydro One and Network Services strategies and policies,accountabilities, tasks, budget and programs, compliance, performance targets, expectations for continuous improvement, etc.) provide the following:

- Direct Output Support to the Director - DX Lines
- Develop and define 1-5 year resourcing requirements for a defined "Region" and manage the mix of internal and external resources with respect to labour agreements;
- Manage a multi
- disciplined workforce to meet the resourcing requirements of the assigned work program as agreed upon with Work Management and Deployment.
- Ensure the workforce is mobile and negotiate the requirements of contractual agreements
- Manage the allocated portion of the overall DX Lines work program, assigned to the defined "Region".
- Ensure it is coordinated and completed in an efficient and timely manner, adjust program as required.
- Execute program to improve efficiencies and use funds appropriately.
- Manage and effect changes in labour relations to drive a more competitive environment; manage relationship with unions to ensure business goals and contracts are economically met and to achieve a competitive position in the internal and external competitive marketplace.
- Manage and effect change in employee health and safety performance including execution of a rehabilitation strategy;
- Manage and ensure that appropriate training programs for all staff are identified, implemented and accessible, including assessing the workforce capability required to do the work; linking with Work Methods and Training to acquire the training needed
- Develop and establish systems to meet due diligence requirements and to ensure competitiveness of the workforce
- Manage and effect change in the execution of the Hydro One Customer Strategy
- Collaborate with peers to support the DX Lines business in driving change, improving relationships, and gaining efficiencies.
- Direct Output/Delegated Direct Output
- Define internal and external customer needs, ensuring fulfillment of the assigned programs and establishing the right parameters for subordinates to fulfill customer requirements;
- assist in sales and marketing outreach, develop customer relationships and monitor customer satisfaction; manage relations with internal/external customers to ensure that contract commitments are successfully met;
- Manage the Hydro One Customer Strategy to ensure continuous compliance and monitor for continuous improvement; ensuring appropriate implementation and effecting change in our customer strategy to recognize changes in customer expectations.
- Manage relations with the Municipalities (mayors, economic development committees, road authorities, and other agents of the municipality) that fall within the defined "Region"
- Manage relations with the developers and contractors that construct within the defined "Region"
- Oversee the multi-discipline work crew within Distribution lines who implement the, maintenance, construction and restoration processes
- Monitor Area Distribution Engineering / Metering Technicians, Coordinating and Field Clerical groups who support the maintenance, construction and restoration processes of Distribution lines.
- Monitor business support organization to ensure compliance to business processes and support data requirements of business (Finance and Quality Assurance); ensure that all service quality indices are met by subordinate staff.
- Respond to trouble calls and direct emergency response within the defined Region and maintain customer relationships; Support trouble response initiatives by providing resources to assist in restoration efforts on a provincial basis.
- Determine when additional staff must be drawn from the variable workforce to fulfill a work requirement.
- Minimize the risk of exposure and injury to the public resulting from the undertaken work;
- Provide and maintain systems and infrastructure necessary to sustain the business;
- Provide necessary equipment, material and information to carry out contract;
- Have appropriate managed systems in place to meet all due diligence requirements and to ensure effective management of the business.

**Managerial Acco