Case Manager

3 weeks ago

Peterborough, Canada Canadian Mental Health Association - Haliburton, Kawartha, Pine Ridge Full time

**Diversity Statement**

**Vaccination Policy**:
C.M.H.A. H.K.P.R. will require all new staff to be fully vaccinated against COVID-19 and provide proof of vaccination status before the first day of employment. For this purpose, an individual is defined as fully immunized equal or greater than 14 days after receiving their second dose of a two-dose COVID-19 vaccine series or their first dose of a one-dose COVID-19 vaccine series that is approved by Health Canada.

***

The Case Manager provides intensive case management and outreach services to individuals through community-based, client-centered, and strengths-based supports, that promote recovery, stabilization, and independent living.

The Case Manager carries out these duties as a member of a multi-disciplinary team. Individualized supports and interventions are provided to clients in their home and in the community. Supports include Hostile Unit Takeovers (HUTS) interventions, crisis intervention, assessment, identification of service plan goals and objectives, ongoing service planning, evaluation of measurable outcomes related to client progress, case coordination, brokerage and direct collaboration with other service providers, and discharge planning or transfer of service, where appropriate.

The Case Manager position may support specialized client populations such as clients living with a dual diagnosis, addictions, clients with an acquired brain injury, and clients who are transitional age youth (T.A.Y.).

**This position is not a remote-work from home position. This position works primarily in the community, including in client homes or living arrangements. It may include work within the shelter system.**

**KEY RESPONSIBILITIES**

**1. Client Supports**
- Define professional role, boundaries, and function of case management with the client and develop a therapeutic rapport with the client
- Work in collaboration with service providers to connect clients with housing opportunities by using the HUTS intervention mode
- Receive HUTS referrals from community partners and coordinate interventions with program partners
- Provide overall case coordination for clients
- Maintain an accurate and up-to-date understanding of the ‘whole’ client including their goals, needs, strengths, and resources including other supports they receive in the community
- Identify client needs and develops an Individual Service Plan (I.S.P.) using the Ontario Common Assessment of Need (O.C.A.N.) with measurable goals, objectives, and outcomes
- Assist clients in bridging/navigating social service systems, including income supports (such as Ontario Disability Support Program, Ontario Works), psychiatric, medical, behavioural, vocational, educational, housing, and other support services as needed
- Assist clients in coordination and navigation of developmental service sector, including (but not limited to) resources available through the Adult Services Coordination Committee, the Developmental Service Ontario (D.S.O.), and through the Specialized Network of Specialized Care (S.N.C.)
- Assess, implement, and develop evidence-based, best-practice interventions including but not limited to Cognitive Behavioural Therapy, Dialectical Behavioural Therapy, and Motivational Interviewing, psychosocial education, to promote improved psychological function and recovery
- Utilize a trauma-informed and concurrent-disorder-informed approach
- Provide needed support including development of a crisis plan and provide crisis intervention as required
- Advocate and make appropriate referrals, with consent, for needed services and supports as identified in the client’s service plan
- Implement clinical interventions to assist clients to become stable, independent, and prepared for discharge
- Stay current on relevant legislation, best practices, treatment approaches, basic psychopharmacology and agency policies and procedures
- Support the client’s safety and wellness in the home environment as required
- Facilitate psychoeducational and therapeutic group programming as required
- Assist clients with medication reconciliation as required
- Provide mental health, developmental disorder, physical health and concurrent disorder information to individuals, care givers and other service providers
- Assist/intervene in emergency/crisis situations

**2. HUTS Program Promotion and Evaluation**
- Develop and promote collaborative partnerships with other service providers, agencies and community partners
- Participate in the identification, development, implementation, and evaluation of other services in the HUTS Case Management portfolio, such as groups, presentations, and other programming as required
- Participate in annual compliance review, as required
- Provide HUTS education and information to clients and partners

**3. Documentation**
- Ensure all client documentation is accurately recorded in a timely manner, as required by agency and program policies and procedures e.g. consents, C.R.M.S.

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