Dispatcher

3 weeks ago

Thorold, Canada CAA Niagara Full time

**WHO WE ARE**:
CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. We provide emergency roadside assistance, travel services, insurance coverage, membership and rewards savings, for over 149,500 members in Niagara. CAA clubs continue to build on the trust earned over one hundred years; continually growing the suite of relevant products and services provided to members.

**COVID-19 VACCINATION EMPLOYMENT REQUIREMENT**:
As we play a strong role in our community and in keeping our employees, members, customers and community safe, as per our vaccination policy, all employees, including new hires, must be fully vaccinated (of all strains) against COVID-19. Proof of vaccination is to be provided upon offer of employment.

DISPATCHER

Are you looking for a rewarding and challenging career? Do you have passion, optimism and a genuine joy for delivering service excellence to the Niagara Region? The Emergency Roadside Service (ERS) department is looking for a Dispatcher to join the team and assist our contact centre and roadside heroes. If you’re ready to make a difference and join one of Canada’s Most Trusted Brandslook no further.

We’re looking for a positive, welcoming individual who is energetic and motivated by working in a team environment and building relationships. The Dispatcher must have the ability to handle multiple situations simultaneously, remain professional and productive under pressure, and analyze situations quickly and deliver effective decisions. Our dispatchers are instrumental in ensuring an excellent member service experience.

WHAT’S IN IT FOR YOU?

At CAA Niagara, we offer a robust total rewards package that includes:

- Competitive compensation
- 100% employer-paid premiums for health, dental, vision, AD&D, life insurance and LTD Group Benefits coverage
- Travel Insurance
- Defined Contribution (DC) Registered Pension Plan
- Employee discounts on CAA memberships and personal insurance plans
- Employee Volunteer Program, that promotes community involvement and giving back to Niagara Region
- Wellness Reimbursement Program, that promotes employee personal wellness
- Green Initiative Reimbursement Program, that promotes sustainability and eco-friendliness
- Paid Personal Hours and Vacation Hours
- Engaging environment with events and activities that encourages social interaction and remembering to HAVE FUN

**WHO WE ARE LOOKING FOR**:
To be seriously considered for the role, please have the following:

- 2+ years in a customer service (preferably contact centre) environment
- Experience working as a dispatcher is considered a strong asset
- Extensive knowledge of the Niagara Region and it’s geographical area
- Strong written and verbal communication skills
- Solid understanding of transportation and safety regulations
- Ability to multi-task in a fast-paced environment with a focus on quality
- Strong decision maker with the ability to think on their feet
- Ability to support our 24/7 operation and work flexible shifts and hours

RESPONSBILITIES

As a CAA Niagara Dispatcher, you will be supporting our contact centre with the following duties, including by not limited to:

- Dispatch roadside assistance requests in a timely manner to ERS drivers using a variety of communication channels
- Make sound decisions and take direct applicable action when routing our ERS drivers to members
- Monitor any sudden changes or issues and establish new routes to ensure timely arrival to our members
- Communicate effectively with our ERS drivers to efficiently dispatch them to our members
- Comply with all health and safety practices as it related to work, standard operating procedures and the Occupational Health & Safety Act
- Act as a back-up support for our contact centre representatives as required

CAA Niagara values diversity in our workforce, as well as in our members, suppliers and others. We provide equal employment opportunity for all applicants and Employees and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability or any other characteristic protected by local law.

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