Patrol Officer

Overview:
The Patrol Officer is responsible for preserving the peace and upholding law and order on University of Waterloo property. It is a Patrol Officer’s responsibility to enforce the Criminal Code of Canada, Provincial Statutes, City of Waterloo by-law's and the policies of the University of Waterloo. This provides an environment of the highest possible security for members of a diverse university community and its visitors. The Patrol Officer must keep the Shift Sergeant advised on the state of safety and security of the University of Waterloo property during their shift, with details of problems found and the corrective action taken or recommended.

**Responsibilities**:
Supervisory Duties
- Responsible for maintaining law and order on University of Waterloo property, providing an environment of the highest possible security for members of a diverse university community and its visitors
- Enforces the Criminal Code of Canada, Provincial Statutes, City of Waterloo by-law's and the policies/procedures of the University of Waterloo
- Prevents and deterring crime by completing frequent foot, vehicle and bicycle patrols of the University of Waterloo property
- Responds to calls for service on University property, 24hrs a day, 365 days a year, in all elements of weather
- Handles complaints from the university community and visitors/guests, providing a resolution or mediation
- Completes general occurrence reports accurately and concisely
- Investigates crime-related occurrences on University of Waterloo property and interviews and interrogates witnesses, victims and suspects
- Collects, preserves, processes and maintains continuity of evidence
- Assists other emergency services when they attend University of Waterloo property or as directed

Customer Service
- Provides a customer service-based approach to the diverse university community and its visitors
- Assists faculty, staff and students facing unexpected situations
- Provides back-up coverage to the Communications Centre (dispatch) as required
- Provides traffic and crowd control to provide efficient movement throughout the campus
- Attends student orientations to give presentations on the Special Constable Service
- Performs other duties as assigned

Qualifications:

- Graduation from a recognized Police College or Academy, or a diploma from a recognized Community College Law Enforcement/Police Foundations two-year program or equivalent education and experience required
- Current standard level of first aid certification and current basic rescuer level CPR
- Successfully completed and have a current, OACP CSS Certificate
- Valid Ontario G class Driver’s License or higher and acceptable driving history required
- Previous experience in a police and/or security environment an asset
- Will be required to meet the standards of acceptance as a Special Constable under the Ontario Police Services Act including an acceptable result from a criminal records check
- Excellent communication and human relations skills, including proven success in mediation of sensitive situations is essential. Ability to relate to a student population and experience working with a diverse population. Sound judgment, problem solving and organizational skills
- Must be able to work rotating shifts and overtime as required
- Physical fitness and psychological testing are part of selection process
- Ability to work with mínimal supervision
- Ability to make necessary decisions while under pressure and in the face of uncertainty
- The Patrol Officer should exhibit qualities such as honesty, integrity, responsibility, attention to detail, excellent analytical and problem-solving skills
- Excellent written and verbal communication skills and a willingness to work within a community policing model/framework
- Basic MS Word
- Average Level of Computer Proficiency
- Maintain a clear Police Vulnerable Sector Check

Equity Statement:
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.