Beauty Boutique Manager

1 week ago


Burnaby, Canada Shoppers Drug Mart Pharmaprix Full time

**Location**:
343 4800 Kingsway, Burnaby, British Columbia, V5H 4J2

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

**Why this role is important?**

**SUMMARY**:
To manage resources of the Beauty Boutique department in order to maximize and achieve sales targets. To model excellence in customer service and demonstrate the highest level of professionalism to every customer and staff member. The ideal Beauty Boutique Manager will:

- Drive a Passion for Results - Drive store sales, champion the Customer experience, plan and drive execution and drive overall improvement
- Engage our People - Build collaborative relationships, build talent, engage and inspire, communicate effectively, influence others
- Demonstrate Personal Leadership - Build trust, adapt and learn, lead by example on all Shoppers Drug Mart initatives (eg. Derm Consultations, Makeup Artistry, etc.)

**DUTIES & RESPONSIBILITIES**:
**SALES EXPECTATIONS**
- Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and adapt sales program to meet targets
- Sells to customers and coaches / mentors staff in selling skills
- Ensures sales maximized through developing effective sales techniques
- Strives at a minimum to achieve and meet sales total department targets
- Assists in determining that financial objectives for Beauty Boutique department are established and achieved
- Ensures staff achieve productivity objectives
- Ensures brand sales are tracked and annual targets are achieved

**CUSTOMER SERVICE**
- Monitors and communicates CSI survey results and objectives with team members
- Actively models the desired behavior with eClienteling to provide superior customer service and maximize sales, and to help reach department targets on all eClienteling metrics, and monitors the usage by staff
- Utilizes and maintains a robust Siebel - Back End eClienteling system
- Books appointments for events and manages annual incremental event schedule
- Promotes products through marketing and encourages use of the PC Optimum program
- Introduces and promotes Assisted Selling to customers
- Answers customer inquiries regarding products, return policies, etc.
- Resolves customer complaints according to established guidelines
- Ensures staff are trained to beauty sales standards

**TEAM LEADERSHIP**
- Creates an environment where “selling is fun”
- Assists in hiring quality Cosmeticians with excellent customer service and selling skills
- Develops and reviews development plans with staff to upgrade skills
- Challenges Cosmeticians continuously to attain targeted goals
- Addresses performance issues directly, with respect and fairness, involving the Front Store Manager where necessary
- Prepares performance appraisals in association with Front Store Manager
- Recommends performance pay increases to the Associate-Owner
- Demonstrates a professional image, including clean and complete uniform with name badge, full make-up, and wearing only cosmetic and fragrance brands that Shoppers Drug Mart sells
- Ensures team and self utilizes Derm Centre (where applicable) when conducting Skin Care Demonstrations and Consultations with each Cosmetician, aiming to achieve “3” per eight hour shift or “1” per four hour shift
- Articulates and demonstrates “Blue Culture Principles” and C.O.R.E Values”
- Fosters an environment that supports “Blue Culture Principles” and “C.O.R.E Values” and engages team members

**OPERATIONS**
- Utilizes corporate sale **s **tools to continuously track Sales
- Ensures Cosmetic Operating Standards are in place
- Identifies “peak hours” and schedules shifts accordingly
- Works with FSM to maintain balanced Cosmetic inventory and overall department image
- Ensures staff attend and participate in Shoppers Drug Mart specific training programs ie: Programs found on SDMU
- Works with FSM to ensure pricing, signing, and ticketing of merchandise is accurate
- Designates Beauty Experts as specific brand captains and ensures they attend appropriate vendor school
- Reviews and uses customer service survey scores as a motivational and educational tool for the Beauty Boutique team
- Adheres to image/ uniform guidelines and wears pager or headset at all times (if applicable)

MARKETING & MERCHANDISING
- Works with merchandisers to implement displays to reflect promotional programs as communicated on the In-Store Web
- Co-ordinates and implements in-store promotions
- Follows New and Now calendar
- Follows Beauty Boutique Merchandising calendar
- Creates incremental calendar of in-store events
- Conducts outbound marketing and networking within the community

**GENERAL**
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Complies with loss prevention policies and procedures and ensures they are executed in the department
- Acts professional at all



  • Burnaby, Canada Shoppers Drug Mart Pharmaprix Full time

    Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY**: To manage resources of the Beauty Boutique department in order to maximize and achieve sales targets. The ideal Beauty Boutique Manager...


  • Burnaby, Canada WEST COAST BEAUTY Full time

    Do you love to work in the beauty industry? Are you looking for a safe environment to work in while enjoying your passion for beauty products? Do you consider yourself a team player who enjoys working with customers and giving them an amazing professional experience? If so, we'd be happy to hear from you! At West Coast Beauty, we are seeking a bright and...


  • Burnaby, Canada Modern Beauty Full time

    **Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with almost 40 stores across Canada. At Modern, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive thinking, and...


  • Burnaby, Canada Modern Beauty Full time

    **Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with almost 40 stores across Canada. At Modern, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive thinking, and...


  • Burnaby, Canada Modern Beauty Full time

    **Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with almost 40 stores across Canada. At Modern, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive thinking, and...


  • Burnaby, Canada Modern Beauty Full time

    **Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with over 40 stores across Canada. At Modern, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive thinking, and...


  • Burnaby, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 343 4800 Kingsway, Burnaby, British Columbia, V5H 4J2 Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY**: **DUTIES & RESPONSIBILITIES**: - Sales Expectations - Maximizes sales...


  • Burnaby, Canada Shoppers Drug Mart Part time

    Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:To maximize sales of beauty products and services sold by Shoppers Drug MartDUTIES & RESPONSIBILITIES:Sales ExpectationsMaximizes sales and awareness of...


  • Burnaby, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 4460 Lougheed Hwy, Burnaby, British Columbia, V5C 0H6 Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY**: **DUTIES & RESPONSIBILITIES**: - Sales Expectations - Maximizes sales...


  • Burnaby, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 4827 Kingsway, Burnaby, British Columbia, V5H 4T6 Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY**: **DUTIES & RESPONSIBILITIES**: - Sales Expectations - Maximizes sales and...

  • Beauty Manager

    4 hours ago


    Burnaby, Canada Shoppers Drug Mart Full time

    Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To manage resources of the Beauty department in order to maximize and achieve sales targets. The ideal Beauty Manager will: Drive a Passion for...

  • Beauty Manager

    3 days ago


    Burnaby, Canada Shoppers Drug Mart Pharmaprix Full time

    Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To manage resources of the Beauty department in order to maximize and achieve sales targets. The ideal Beauty Manager will: Drive a Passion for...

  • Beauty Manager

    7 hours ago


    Burnaby, Canada Shoppers Drug Mart Full time

    Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:To manage resources of the Beauty department in order to maximize and achieve sales targets.The ideal Beauty Manager will:Drive a Passion for Results –...

  • Beauty Manager

    5 hours ago


    Burnaby, Canada Shoppers Drug Mart Full time

    Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:To manage resources of the Beauty department in order to maximize and achieve sales targets.The ideal Beauty Manager will:Drive a Passion for Results –...

  • Beauty Shop Manager

    2 months ago


    Burnaby, Canada Chungdam Beauty Salon Full time

    Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years - **Tasks**: - Direct and control daily operations - Plan and organize daily operations - Establish or implement policies and procedures for staff - Plan and control budget and inventory - Manage contracts for advertising or marketing strategies - Hire,...


  • Burnaby, Canada MAUVE HAIR & BEAUTY LTD. Full time

    Mauve Hair & Beauty Ltd. offers hair styling and hair dressing services by experienced professional hairstylists and high-quality customer service in a relaxing atmosphere. We have 2 locations in BC. The main branch in Richmond was established in 2013, and Burnaby branch was established in 2022. As business is expanding, Burnaby store is operating 6 days...

  • Store Manager

    8 months ago


    Burnaby, Canada Wow! Mobile Boutique Full time

    Overview: **As advocates for a better wireless journey, our whole team at **_WOW! mobile boutique _**is passionate about retail -** focusing on the customer’s needs and helping them make the _right call_ when selecting a solution for their lifestyle. It helps that we are supported by Canada’s best wireless carriers TELUS, Rogers, Koodo, Fido, and Chatr...

  • Beauty Advisor

    3 weeks ago


    Burnaby, Canada Nature Collection Full time

    Makes follow up phone calls, leaving positive impressions to clients - Management of personal VIP contacts via Microsoft excel; identify opportunities and reach out to clients (e.g. for product replenishment, for stock update, special promotions or events) - Achieve personal targets and help reach store monthly and daily targets - Sign up customers -...

  • Beauty Advisor

    1 week ago


    Burnaby, Canada LVMH Full time

    **Poste** Beauty Advisor **Profil** **Job ID**: 212145 **Location**: BC-Metropolis (0536) **Address**: 216-4820 Kingsway, Burnaby, BC V5H 4P1, Canada (CA) **Hourly/Salaried**: Hourly (Non-Exempt) **Full Time/Part Time**: Part Time **Position Type**: Regular **Who we are behind the stripes**: Sephora has been changing the face of prestige cosmetics...

  • Regional Manager

    8 months ago


    Burnaby, Canada Modern Beauty Full time

    **Modern Beauty Supplies was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with more than 40 stores across Canada, with services available to clients across the country. At Modern, we are the exclusive distributor of numerous product lines recognized globally, including Moroccanoil, Keune, Unite, and more! Just...