Bilingual Account Manager, New Verticals Canada

2 weeks ago


Montréal, Canada Uber Full time

**About the Role**:
Uber Eats is looking for a sharp, highly motivated individual to join our New Verticals Small-to-Medium Sized Business (“SMB”) Account Management Team. As a New Verticals SMB Account Manager, you will work efficiently and optimally with our merchant partners by deepening the relationship to increase retention, grow revenue, expand services, and contribute to our overall marketplace health. This is a client-facing role as an individual contributor.

**What You Will Do**:

- Lead a book of business of the highest value SMB accounts in Canada
- Ensure 100% customer retention for your defined book of business
- Proactively identify key risks within your book of business
- Improve overall marketplace health through optimizing individual account performance metrics
- Find opportunities to cross-sell related products by working cross-functionally to expand your accounts
- Proactively plan and connect with your book of business through outbound phone calls, monthly reviews, and ongoing performance delivery
- Champion merchant feedback to help drive insights

**Basic Qualifications**:

- 2+ years of experience in a B2B organization in an outbound account management, sales, marketing, or similar functions
- Bilingual in French

**Preferred Qualifications**:

- Salesforce Experience
- Running a large book of business
- Outstanding work ethic and attention to detail
- Willingness to roll up your sleeves, and get in the weeds with our highest value partners
- Excellent communication and sales skills
- Strong critical thinking ability
- Comfortable with analyzing data



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