Assistant Store Manager

2 weeks ago

Laval, Canada Swatch Group Full time

**The company**
Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.
**Job description**
As an Assistant Store Manager, you will report to the Store Manager and will be responsible for managing every facet of the business in the absence of the store manager.
- You will effectively and efficiently ensure adherence to company policy and procedure.
- You will be expected to support the Store Manager in driving sales by motivating and assisting staff in reaching and exceeding goals.
- You will provide guidance to the sales team to deliver exceptional customer service in order to support sales growth.
- You will support to meet operational objectives.
- You will possess the following Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem Solving, and Humility and Integrity.

**RESPONSIBILITIES**:
**CUSTOMER SERVICE & SALES GENERATION**
- Coach, train and motivate sales team to provide excellent customer experience leading by example.
- Ensure employee understand and communicate key product messages to the customer.
- Establish and communicate sales targets for the retail team.
- Monitor performance results of the store and the sales team; providing them coaching initiatives to motivate the achievements of sales targets.
- Ensure up-to-date knowledge of all Swatch core and launch products to offer selection guidance to customers.

**OPERATIONS**
- Assist in monitoring the store’s efficiencies to meets payroll targets through managing fluctuations in business and changes in business needs.
- Adhere to opening and closing procedures.
- Comply with inventory control processes to prevent asset loss (shrink).
- Investigate and follow up on inventory discrepancy issues.

**PERSONNEL MANAGEMENT**
- Assist in the recruitment, development and disciplinary process of the sales team to ensure standards are met and company growth is supported.
- Assist in providing input of the staff’s Performance Appraisals, Individual Development Plans and Performance Improvement Plans.

**VISUAL MERCHANDISING**
- Assist in the execution and maintenance of store merchandising standards.
- Ensure all visual and housekeeping standards are met consistently.

**OTHER**
- Maintain safety in the workplace; prevent accidents and report all incidents of unsafe conditions and/or practices in a timely manner.
- Serves as a role model with respect to Swatch policies and procedures (i.e.: dress code, time keeping, shopping discounts, etc.)

**Profile**
- Availability to work opening and closing shifts; flexible hours including weekends and holidays.
- Strong communication skills (verbal & written), including strong relationship building skills.
- Effective leadership skills to mentor and motivate retail team.
- Results oriented with a high level of energy and enthusiasm.
- Ability to communicate in a clear concise and understandable manner.
- Must be a self-starter who works well independently and in team environments.
- Intermediate computer skills with working knowledge of MS Office.

**Professional requirements**
At least 2 years retail leadership experience, preferably in fashion and/or accessories.
**Languages**
English and French business level proficiency

Job Reference: CAN_00006

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