Manager, Global Order to Cash

7 months ago

Toronto, Canada McCain Foods (Canada) Full time

**Position Title**:Manager, Global Order to Cash

**Position Type**: Regular - Full-Time

**Position Location**: Toronto HQ

**Grade**: Grade 06

**Requisition ID**: 24763

**COMPANY OVERVIEW**:
At McCain Foods, we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together. Guided by our purpose to bring enjoyment to people's lives through great tasting food, we believe that working together with our teams, business and community partners will bring sustainable growth and positive change - today, tomorrow and for generations to come.

As a privately owned family company with over 60 years of experience, a presence in over 160 countries and a global team of 22,000 people, our values and culture are at the heart of everything we do. Our product quality, people and customer dedication help us achieve global sales in excess of CDN $10 billion. Through our investment and innovation, we continue to be a global leader in prepared potato products, including our famous French Fries and appetizers.

**SUMMARY**:
**ESSENTIAL DUTIES & RESPONSIBILITIES**:

- Develop a detailed understanding of customer order fulfillment processes, requirements, capabilities and limitations across regions.
- Create and lead global order to cash transformation strategy and related roadmap focused on delighting our customers and improving our total delivered cost competitiveness.
- Drive and establish robust scorecard with global and consistent customer metrics to influence decision making to consistently deliver customer expectations.
- Co-lead the cost to deliver model with the PMO by providing expertise in the end-to-end physical and information flows between McCain and Customers.
- Accountable for establishing governance for order to cash best practices to create consistent ways of working and enable root cause analysis of failures.
- Drive commercial engagement by demonstrating value of supply chain optimization solution design based on Customer requirements
- Create strategy to strengthen partnerships with key customers by sharing cost effective and sustainable goals and opportunities
- Collaborate with Finance and Quality teams on consistent strategy how to minimize claims and penalties and create roadmap to enhance visibility of the “Voice of the Customer” feedback.
- Collaborate with Commercial teams to define Customer segmentation and own supply chain definition and strategy for each segment.
- Lead continuous improvement initiatives in collaboration with the cross-functional Global and Regional Supply Chain teams:

- Logistics: create order process standards aligned with logistics requirements to facilitate On Time In Full measurement and improvement
- Digital Supply Chain: define roadmap for implementing tools and analytical solutions that will drive visibility, data accuracy and enable external sharing and collaboration. Drive initiatives involving automation and process standardization.
- Global Technology Services: Define and lead a Subject Matter Expert (SME) network and work in partnership with the Global Integrated Supply Chain IT team to design requirements and provide input on the end-to-end solutions required.

**CORE COMPETENCIES / MEASURES OF SUCCESS**:

- Relationship Building: ability to build rapport, understanding and trust with all key stakeholders through ongoing dialogue and delivering results.
- Communication: proven ability to communicate with stakeholders across functions and regions,
- Collaboration: works cooperatively with others across the organization to achieve shared objectives.
- Change Agent: never satisfied with the status quo and constantly working proactively to improve it.
- Detail Orientation: focuses on ensuring that all data and activities are managed at an appropriate level of detail to ensure transparency at a level that is understood by all.
- Project Management: demonstrates skills to structure initiatives in clear and achievable milestones.
- Drives results: persistently delivers despite hurdles, pushes self and others to achieve results
- Resiliency: Can handle and easily bounce back from setbacks, stays focused and composed in stressful situations, maintains a positive attitude during troubling circumstances
- Courage: Can tackle tough assignments independently, with optimism; willing to make recommendations
- Customer focused: understands and measures impact of decisions on the customer. Always builds and delivers solutions that meet both the organization and the customer expectations.

**KEY QUALIFICATION & EXPERIENCES**:

- 5+ years of experience in Supply Chain, Order to Cash value optimization Food and/or related CPG industries.
- Detailed understanding of order to cash processes, with some experience in demand and supply planning and logistics
- Demonstrated technical proficiency with Microsoft Excel, PowerPoint, Power BI; SAP knowledge strongly preferred
- Basic understanding of business

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