Student Records Officer

3 weeks ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 13

Please note, this is a temporary full-time contract opportunity, covering a leave, with an anticipated end date of August 31, 2024.

**Secondments are Welcome**:
Click here for more details on secondment opportunities.

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The Office of the Registrar supports students’ academic pursuits as well as Western’s strategic priorities by delivering an array of integrated services in a professional environment, while maintaining the integrity and confidentiality of student information throughout the student lifecycle.

**Responsibilities**:
The Student Records Officer is responsible for coordinating business processes as they relate to student records and enrollment services. The Student Records Officer is a source of information on behalf of the Office of the Registrar in relation to students’ records, enrollment activities, and graduation and a key resource for maintaining procedural documentation for the processes within the Student Records group. The Student Records Officer also supports the unit through student record set-up, course registration set-up, term activation, internship set-up and grading, name changes, Dean’s Waivers, and adjudication workflow including the administration, planning and distribution of Western University diplomas.

**Qualifications**:

- Education:
- University Degree preferably in Business Administration or Information Management

**Experience**:
- 3 years' progressive administrative experience within a post-secondary academic environment
- Experience working within a post-secondary environment supporting registrarial services preferred
- Previous experience using PeopleSoft Higher Education, and/or supporting Student Records an asset

Knowledge, Skills & Abilities:
- Excellent verbal and written communication skills with a demonstrated ability to write clear, concise procedural documentation
- Intermediate computer skills in Microsoft Office suite (e.g. Word, Excel, Access) and PeopleSoft HE preferred
- Demonstrated commitment to ongoing learning and professional development
- Ability to process information with high levels of accuracy as well as analyze and synthesize sizable amounts of detail/data
- Ability to work within a flexible schedule to accommodate the University’s events and activities (e.g., Convocation ceremonies can run outside regular business hours)
- A strong record of teamwork with the motivation and ability to work independently with little supervision
- Demonstrated resourcefulness with a strong sense of accountability and initiative
- Ability to work with individuals and groups in a constructive and collaborative manner
- Ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions
- Judgment, analytical and problem-solving skills with a consultative and collaborative approach to addressing issues and opportunities
- Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management
- Proven ability to take initiative and champion a project from conception through implementation and evaluation

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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