Resident Services Manager

5 months ago

Barrie, Canada Sienna Senior Living Full time

We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services, and housing in Retirement and Long Term Care to seniors/residents and their families. We believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect.

At Sienna, we empower our 12,000 team members to help residents live the life they desire and deserve. We provide our team members with the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.

If this resonates with you, please keep reading.

**What Sienna Offers**:
We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard, and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal, and professional needs, including:

- A competitive salary and vacation package
- Health & Dental benefits program
- RRSP with employer match
- Share Ownership and Reward Program (SOAR)
- Employee Share Purchase Plan with company match
- Continuous learning and growth opportunities
- A welcoming culture that values diversity and differing perspectives, experiences, and beliefs

**What You’ll Be Doing**:
You will be a welcomed member of the retirement team at **Waterford Barrie Retirement Residence**, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a **Resident Services Manager**, will be responsible for the oversight of services to provide exemplary customer service for the residents, family and team members. This role will encompass a holistic approach, act as an advocate for residents and liaise between departments to ensure continuity of service. This leadership approach leverages the skills and expertise of all team members to work together to provide shared leadership, problem solving, and resource allocation to support the care and delivery of optimal resident quality of service and care.

**How You’ll Succeed**:

- **Provide Care and Service Coordination to Resident and Families**
- Develop and implement effective service delivery methods that capture all elements of the programs
- Coordinate daily care needs within the assigned resident home area(s)/neighbourhood(s), interacting with the interprofessional team to prioritize resident care activities
- Liaise between residents and other department leaders to ensure quality outcomes are obtained for the resident (timely care, hot food in alternate dining rooms, fulsome resident engagement programming for all areas (MC/AL)
- Conducts in-service sessions to address topics related to care and services
- Ensure care plans are personalized to meet the needs/preferences of the residents
- Ensure flexibility and being available to resident and family needs, as required

**2. **Promote service excellence and hospitality**:

- Work to resolve and follow up on concerns raised by residents & families promptly to ensure all parties are satisfied
- Implement resident & family satisfaction surveys and collaborate with the team to build action plans based on feedback to improve resident and family experience
- Coordinate and facilitate resident care conferences

**3. **Support the leadership team to improve resident care and services**:

- Supports the team in management of resident risk and implement de-escalation measures to promote safety for risks/team members and visitors and ensures accountability at all service levels
- Contribute to the development of quality improvement plans to increase quality of care and reduce risk
- Coordinate and facilitate in-service and continuing education for all team members in all departments
- Coordinate with the Director of Wellness to review total assessment of prospective residents to ensure needs are met
- Forecast staffing levels: recruiting and retaining team members by ensuring development and motivation amongst the team
- Organize and facilitate onboarding for Personal Support Workers
- Partner with leadership or lead, as necessary to investigate and resolve employee and resident complaints and concerns
- Facilitate team member training and development by identifying needs and opportunities to enhance performance and foster growth
- Responsible to maintain resident records in accordance with policies and legislative regulations by collaborating with the Director of Wellness. Ensure all necessary documentation is included and kept in a confidential and secure place
- Partner with the Resident Engagement Manager in resident assessments to ensure recreation programs and service plans are being developed and facilitated effectively and timely

**Who You Are**:

- This is a people intensive role. You are compassionate and dedicated to meaningful work that suppo

  • Resident Services Manager

    2 months ago

    Barrie, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA), and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services, and housing in Retirement and Long Term Care to seniors/residents and their families. We believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives...

  • Resident Services Manager

    1 month ago

    Barrie, Canada Aspira Waterford Barrie Retirement Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA), and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services, and housing in Retirement and Long Term Care to seniors/residents and their families. We believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives...

  • Resident Services Coordinator

    6 months ago

    Barrie, Canada Amica Senior Lifestyles Full time

    Job Description: **RESIDENT SERVICES COORDINATOR** **_ Amica Little Lake_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized...

  • Assistant Resident Manager

    4 weeks ago

    Barrie, Canada Realstar Management Full time

    We are currently seeking an Assistant Property Manager to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. **What we offer to employees** - Competitive salary - Rent-free apartment - Employer paid benefits - Quarterly bonuses based on...

  • Assistant Resident Manager

    6 months ago

    Barrie, Canada Realstar Management Full time

    We are currently seeking an Assistant Resident Manager to live and work at one of our properties in **Toronto**. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. **What we offer to employees** - Competitive salary - Rent-free apartment - Employer paid benefits - Quarterly...

  • Assistant Resident Manager

    6 months ago

    Barrie, Canada Realstar Full time

    We are currently seeking an Assistant Resident Manager to live and work at one of our properties in Toronto. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. What we offer to employees - Competitive salary - Rent-free apartment - Employer paid benefits - Quarterly bonuses based...

  • Assistant Resident Manager

    3 weeks ago

    Barrie, Canada Realstar Full time

    We are currently seeking an Assistant Property Manager to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. What we offer to employees - Competitive salary - Rent-free apartment - Employer paid benefits - Quarterly bonuses based on property...

  • Resident Services Manager

    4 weeks ago

    Barrie, Ontario, Canada Aspira Waterford Barrie Retirement Living Full time

    As a Resident Services Manager at Aspira Waterford Barrie Retirement Living, you will be responsible for delivering exceptional customer service to our residents, families, and team members. This role requires a compassionate and dedicated individual who is passionate about supporting seniors in living life with comfort, dignity, and respect.Key...

  • Live-in Assistant Resident Manager/superintendent

    5 months ago

    Barrie, Canada Q RESIDENTIAL Full time

    Q Residential is a growing apartment management company, focused on matching unique client needs and lifestyles, with well-appointed, secure and superbly maintained residences, in quality locations. Our vision is to continue our growth by ensuring our tenants and employees receive professional and courteous service. **Reasons to Join Our Team** -...

  • Resident Attendant

    6 months ago

    Barrie, Canada Jarlette Full time

    Resident Attendant - Part Time Roberta Place Retirement Lodge 489 Essa Road, Barrie, Ontario Resident Attendant! Are you passionate about working with seniors? Do you have excellent customer service and communication skills? Are you interested in receiving on the job training for requried skills and educational reimbursement opportunities? Then look no...

  • Resident Attendant

    5 months ago

    Barrie, Canada Jarlette Full time

    **Join Our Team as a Resident Attendant!** Jarlette Health Services is a family-centric organization that has built a tradition of excellence in making an outstanding difference in the lives of the residents, families, employees, and communities it serves. As a proudly Canadian organization, with 14 Long Term Care Homes and 8 Retirement Lodges across...

  • Residence Service Representative

    6 months ago

    Barrie, Canada Campus Living Centres Full time

    **Position Summary and Job Magnitude** The Residence Services Representative is responsible for maintaining guest satisfaction at all times. They must be able to listen and understand the needs of guests and deliver the appropriate level of service to meet their satisfaction. The Residence Services Representative will work out of the front desk of the...

  • Residence Service Representative

    6 months ago

    Barrie, Canada Campus Living Centres Full time

    **Position Summary and Job Magnitude** The Residence Services Representative is responsible for maintaining guest satisfaction at all times. They must be able to listen and understand the needs of guests and deliver the appropriate level of service to meet their satisfaction. The Residence Services Representative will work out of the front desk of the...

  • Residence Service Representative

    5 months ago

    Barrie, Canada Campus Living Centres Full time

    **Position Summary and Job Magnitude** The Residence Services Representative is responsible for maintaining guest satisfaction at all times. They must be able to listen and understand the needs of guests and deliver the appropriate level of service to meet their satisfaction. The Residence Services Representative will work out of the front desk of the...

  • Residence Dining Manager

    4 weeks ago

    Barrie, Ontario, Canada Dana Hospitality Full time

    Job Title: Residence Dining ManagerJob Summary:We are seeking a highly skilled and experienced Residence Dining Manager to oversee the operations of our dining units. The successful candidate will be responsible for scheduling and training employees, handling guest concerns, and ensuring the success of the assigned unit.Key Responsibilities:Work with the...

  • Resident Attendant

    4 weeks ago

    Barrie, Canada Jarlette Full time

    Roberta Place Retirement Lodge 489 Essa Road, Barrie, Ontario Resident Attendant! Are you passionate about working with seniors? Do you have excellent customer service and communication skills? Are you interested in receiving on the job training for requried skills and educational reimbursement opportunities? Then look no further..... As a Resident...

  • Residence Dining Manager

    4 weeks ago

    Barrie, Canada Disability Solutions Full time

    Company DescriptionWHO ARE WE?Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job - we offer fulfilling opportunities in...

  • Personal Support Worker

    1 month ago

    Barrie, Ontario, Canada Aspira Waterford Barrie Retirement Living Full time

    Job Summary:The Personal Support Worker is accountable for providing support with activities of daily living to residents and performing other transferred functions, including medication administration as assigned. This role may also assist with dining service, recreation program support, and common area housekeeping and laundry in varying...

  • Resident Support Coordinator

    6 months ago

    Barrie, Canada Schlegel Villages of Coleman Care Full time

    **Our Village of Coleman Care, located in Barrie Ontario **has an exciting opportunity for a** RESIDENT SUPPORT COORDINATOR (known as a Social Worker or a Social Service Worker) **to join their village team** Full-Time, 75 hrs Biweekly.** **At Schlegel Villages you can be YOU while being part of OUR Family.** **How Schlegel Villages supports our Team...

  • Environmental Services Manager

    6 months ago

    Barrie, Canada Aspira The Barrieview Retirement Living Full time

    Environmental Services Manager / Permanent Full-Time Aspira Retirement Living  At Sienna Senior Living, our commitment to enhancing the daily lives of our residents extends far beyond clinical care. Integral to this mission are our dedicated leaders and their teams who oversee vital functions such as culinary services, housekeeping, recreation, and...