IT Analyst

**NORTH BAY HYDRO DISTRIBUTION LIMITED**

**REQUIRES**

***

**AN IT ANALYST**

North Bay Hydro Distribution Limited strives to provide high levels of customer satisfaction and reliable electrical service within the community of North Bay. We pride ourselves on fostering a collaborative and inclusive work environment where talented individuals can thrive. We are seeking a skilled and motivated IT Analyst to join our team.

Under the direction of the Sr Manager, Customer and Information Services, the purpose of the IT Analyst position is to ensure the stability, reliability, security, and performance of the IT infrastructure to support all business functions and to provide mail room/billing business support.

**Minimum Qualifications Required**:
Minimum Computer Systems Technology Ontario College Advanced Diploma and/or relevant experience in the utility industry with focus in technology.

Be able to provide technical support in the following areas:

- Provide platform support for IBM iSeries (patching, backup/recovery, tape management, user management, performance and capacity management)
- Provide database administration: DB2 for i
- Support integration tools
- Support mail room functions, including bill printing, preparation of bills for mailing, and postage unit support, stock management
- Execute Sync Op function (MDM/R data)
- Support month end/year end processes
- Support customer portal requests
- Ensure compliance with cyber security directives
- Provide first-level vendor management (PoC)
- Experience working with a customer information system (CIS) or billing processes would be an asset
- End User support experience is an asset

Must have the following personal attributes:

- Analytical abilities to identify and review problem situations, make independent decisions, and recommend solutions.
- Strong ability to communicate effectively with individuals at varying levels within the organization, both verbally and in writing.
- Possess a high degree of patience, thoroughness, accuracy, and attention to detail.
- Demonstrated ability to meet deadlines with excellent organizational skills and interpersonal skills.

Strong ability to prioritize and multi-task

Interested applicants should submit their resume detailing related education, qualifications, and experience to:
Applications will be considered until 4:30 p.m. on February 23, 2024

North Bay Hydro Distribution Limited is an equal opportunity employer and provides accommodation in accordance with applicable laws through all stages of the hiring process. Personal information submitted will be solely used to determine eligibility for employment in this position.
- We thank all applicants, but only those selected for a personal interview will be contacted._