Application Administration Technician

3 months ago

Gatineau, Canada CÉGEP Heritage College Full time

Cégep Heritage College is located in Gatineau, Québec, next to the National Capital Region’s Gatineau Park. It is the region’s only public, tuition-free, English-language college, offering innovative and personalized instruction across 19 Career, Pre-University and Continuing Education programs in its modern, state-of-the-art facilities. Cégep Heritage College is a vibrant multicultural institution with dedicated staff serving more than 1,200 students. It delivers educational programming that fosters extraordinary student-teacher interaction, student leadership and entrepreneurship, intercultural dialogue and engagement, and high-calibre athletics.
- COMPETITION NUMBERC23-24-SS-11
- WORK LOCATION325 boul. de la Cité-des-Jeunes, Gatineau, Quebec, Canada, J8Y6T3
- NUMBER OF POSITIONS TO FILL1
- TYPE OF EMPLOYMENTComputer Technician - Principal Class
- ROLE SUMMARY- FUNCTIONS
- As part of their duties, the Application Administration Technician:

- Investigates the technical feasibility and safety of requested digital educational and administration tools.
- Contributes to discussions on technical considerations when planning, implementing, & evaluating new teaching & administration technologies.
- Offers on-site technical troubleshooting to the user community: staff and teachers with the products and related add-ins.
- Contacts and works with the software vendor to resolve issues.
- Assists teachers with the functionality and usage of the Teameo console for creation of MS Teams and Moodle courses.
- Executes day-to-day standard operating procedures such as:

- Onboard new staff in Clara and assign to pre-defined security roles and financial functions.
- Make necessary adjustments in Clara and Omnivox accordingly to movement of personnel.
- Grant access to Omnivox modules to staff.
- Reset password and unlock accounts for users.
- Ensures the security rules and policies are maintained in the software tools.
- Works with the analyst inside the group on enhancements and implementation of new modules and functionalities.
- Provides assistance to technicians assigned to 1st level support in their area of expertise.
- Creates, drafts and maintains up-to-date documentation and user guides on Application Administration software and procedures.
- Performs occasional maintenance outside of normal working hours.
- If need be, performs any other related tasks.
- MINIMUM QUALIFICATIONS REQUIRED
- Must have a minimum of a college diploma (DEC) with an appropriate field of specialization (Computer Science Techniques) or a diploma whose equivalence is recognized by the competent authority.
- Must have a minimum of 4 years of experience relevant to the duties of the position.
- Must have excellent knowledge of Microsoft Office 365.
- A good knowledge of English is essential (written, spoken and comprehension) and functional French is required.
- SALARY RANGE (PER HOUR)
- 24.78$ - 35.67$

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