Secretary Ii- Primary Heath Care

**Req ID: 143239**
**Company: Nova Scotia Health**
**Location: Northern Zone, North Cumberland Memorial Hospital**
**Department: PHC NZ CRC FP North Cumberland Admin**
**Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)**
**Status: CUPE** **Admin Professionals Position**
**Posting Closing Date: 10-Nov-22**

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.

**About the Opportunity**:
The secretary fulfills a crucial role as the link between provider/clinician and patient. The secretary’s ability to successfully complete a complex array of administrative and technical tasks relating to the job is critical to providing a high standard of care to our patient population.

In this role the secretary is responsible for:

- Responding to patient inquiries face to face and on the telephone.
- Identifying patient needs at first point of contact and directing them to services as appropriate.
- Assisting patients with the completion of forms and other documents.
- Scheduling and management appointments including office appointments, procedures, group appointments, multi-provider appointments and specialist clinic appointments.
- Using internal messaging, report generating and task management tools within electronic patients record.
- Document management including prioritization of documents for review, preparation of chart copies, faxing, uploading of documents to patient health record, verifying documents and disposition of records.
- Performing all aspects of physician billing including; provincial billing (MSI), third party billing, group billing, non-insured services billing, creating and modify billing bundles and generating billing reports.
- Ordering and distributing medical and office supplies and other equipment, as required.
- Providing clerical support (e.g. agendas and minutes, organizing meetings) for the team as required.
- Participate in quality improvement and patient safety initiatives.
- Perform other duties as assigned to ensure the efficient and effective operation of the department.

**About You**:
We would love to hear from you if you have the following:

- Successful completion of a medical office administration program required
- Minimum of 1 year experience in office administration required
- 1-2 years' experience in MSI billing processes preferred
- Extensive experience in electronic communication (including but not limited to) Microsoft Word, Access and Outlook required
- Demonstrated competence in verbal and written communication and public relations skills required
- Experience with electronic medical record Med Access is preferred
- Experience working in a multi-disciplinary, multi-provider family practice medical office preferred
- Knowledge of medical terminology and Dictaphone transcription preferred
- An equivalent combination of experience and training may be considered
- Previous work attendance may be considered
- Valid Nova Scotia Driver's License and access to a reliable vehicle
- Competencies in other languages an asset, French preferred

**Hours**:
Permanent, Full Time (100%) Position; 70 hours bi-weekly

**Compensation and Incentives**:
$21.73 - $24.13 hourly

**Once You've Applied**

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

As per the COVID-19 Mandatory Vaccination Protocol in High-Risk Settings, Nova Scotia Health requires all team members to be fully vaccinated by November 30th, 2021.

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