Dealer Operations Manager

3 weeks ago

Mississauga, Canada Nissan Full time

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

We're currently looking for a
**Dealer Operations Manager** to join our team in
**Central Territory, ON.**

**The Dealer Operations Manager (DOM)** operates within a specific district and acts as Nissan's primary point of contact with dealers to foster a positive relationship and improve dealers' performance in areas such as Sales Penetration, Customer Voice and Profitability; represent Nissan's corporate interests when working with the dealer, including contractual agreements; provide timely information and reporting to both parties.

**Job functions include but are not limited to**:

- The following position function statements describe the general nature and level of work being performed. The position function statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria.
- The DOM acts as a hands-on business consultant to dealerships in his/her territory. The DOM will help the retailer to: Align the business with local market conditions; Decide on product mix and sales strategy; Set long-term plans for the dealership; Maximize allocation coverage, inventory turns and that inventory reflects market opportunity; Develop staff competencies and capabilities; Conduct local marketing activities; Improve prospecting, lead management and customer retention/loyalty activities; Analyze the financial aspects of the business, including operations and capital investments; Develop customer satisfaction initiatives aimed at maximizing customer retention/loyalty.
- The DOM also acts as a critical liaison between Nissan and dealers. On a monthly basis the DOM will: Communicate Nissan sales and marketing programs to dealer staff; Provide dealers with contact reports which include candid performance feedback; Ensure each dealer has developed and implemented a sales and marketing plan; Ensure accurate forecasting as required; Ensure on-going adherence to NCI standards & programs.
- The DOM is expected to address such diverse issues as facilities standards, succession planning, competitive developments, sales and marketing plans, new market representation opportunities and staff training programs.

**Minimum Requirements**:

- University degree preferred but not required in business/marketing
- Minimum of 5 - 7 years of experience. With at least 2 years in the automotive industry preferred.
- Continuous dealership improvement; automotive marketing principles; financial statement analysis and team development (HR basics).
- Fluency in Microsoft Office (Word, Excel, PowerPoint).

Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the fourth year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.

**NISSAN FOR EVERYONE**

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Mississauga Ontario Canada

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