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Helpline Counsellor S-t

4 months ago

Calgary, Canada FearIsNotLove Full time

Neglect, violence and abuse are life-altering, terrorizing behaviours.

This is why we became FearIsNotLove. These four words capture perhaps the most important thing you need to know about us. It’s who we are. And it’s what we stand for. We believe that every human has the right to live free of fearand feel safe, respected, supported and loved.

Our goal is to help people to have violence-free lives, to live without fear, and get to the ultimate outcome - love. It’s what we all want and need. We are looking for people who want to be part of changing the conversation about domestic violence and abuse. We have evolved from our beginnings as the Calgary Women’s Emergency Shelter. FearIsNotLove creates safe spaces. We listen, we support, we encourage and we are judgement-free. We are relentless in our commitment to our clients, our communities and each other. We believe change is possible. At our core is an uncompromising commitment to our team of talented people who believe in our mission. We believe that when people feel empowered and safe, they are able to move forward with the best decisions for them and their family.

We are looking for a **Full-time Permanent Helpline Counsellor** to work in our Shelter program. This is a union position working **35 hours per week Saturday to Tuesday 9:00 am to 6:45pm. **As a Helpline Counsellor, telephone skills are your biggest asset. You will provide telephone crisis counselling, assessment, and intervention to assist clients who are seeking guidance and resources.

**WHAT YOU’LL BE DOING**
- As the first point of contact with our agency you will need to quickly gain a vast knowledge of the organization. You will provide information regarding family violence and abuse, and related programs and services both internal and external to the agency.
- In addition, you will respond effectively to all requests for admission, assessing the service needs of those seeking assistance, referring to other agencies as required, and arranging intake procedures through the Helpline.
- You will ensure residents feel safe and validated at all times when screening calls, and using the electronic security systems that monitor the entrances to the Shelter. By joining our team, you are joining a diverse culture that embraces the differences among us.
- Being open and willing to hear and listen to others is one of the biggest assets you can bring to our team.

**WHAT YOU BRING TO OUR MISSION**
- Diploma in Social Sciences or related field. Bachelors Degree preferred.
- A minimum of two (2) years’ previous experience in any of the following areas is required: domestic violence, Children’s Services, homelessness or addictions/mental health issues.
- Knowledge of resources available with regards to wellness.
- Experience working with clients in crisis.
- Discretion, tact and ability to maintain confidential information.
- Self-motivated with strong self-management ability is essential.
- Team work philosophy of collaboration and cooperation is required as it is necessary to coordinate the involvement of other colleagues on the team and throughout the agency.
- Strong communication skills (oral and written) in English.
- A second language would be an asset.
- Demonstrated effective and engaging interpersonal skills.
- Strong organizational skills with strengths in prioritization and efficiencies.
- Able to multi-task and adapt to various situations.
- Keen attention to detail and strong work ethic.
- Must be comfortable with client-centred approaches and who are familiar with the response-based approach (Dr. Allan Wade and Dr. Linda Coates) and Feedback Informed Treatment (Dr. Scott Miller)” if counsellor or therapist posting.

**IMPORTANT DETAILS YOU NEED TO KNOW**
- A current criminal records search and an intervention record check is required.
- Effective January 1st, 2022 being fully vaccinated against Covid-19 is a condition of employment.
- In accordance with Canadian immigration requirements, priority will be given to Canadian citizens and permanent residents of Canada.

**CLOSE DATE**:This position will remain open until September 24, 2024, or until filled.

We regret that we are unable to accept telephone inquiries

**Job Types**: Full-time, Permanent

Pay: $27.39 per hour

Expected hours: 35 per week

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Work Location: In person