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Technical Support Specialist

1 month ago

Winnipeg, Canada Sutherland Full time

Company Description

Do you enjoy working in a job that’s never boring? A place where you’ll work with people who will become your second family? Are you looking for a job where you can solve problems and feel good when you make someone’s day?

**Join Us.**

Sutherland is seeking organized individuals with some technical skills to join us as Tier 1 Technical Support Specialists on a **work from home** basis. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

**Job Description**:
As an entry-level Technical Support Specialist, you will answer inbound calls and provide outstanding technical support to customers, touching on all aspects of technical support from troubleshooting to escalation of complex issues.

**What we offer**:

- Medical, dental and vision benefits
- Generous PTO** - be sure to ask about our new Global Vacation Policy**:

- Paid training
- Advancement opportunities - 80% of our frontline leaders have been promoted from within
- Additional pay incentives as well as monthly rewards & recognition programs
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

**Qualifications**:

- High school diploma or GED
- Demonstrated ability to perform at a high level to support a high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred

We will provide equipment, however to work from home, you must have:

- Excellent Internet connectivity:

- Internet access speeds of at least 2 Mbps upload and 10 Mbps download - the faster the better
- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
- A quiet and distraction-free, secure place to work.

**IMPORTANT NOTE**: This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.

Additional Information
**About us**:
Recognized as a **Great Place to Work in Canada**, Sutherland has been helping customers globally, across industries from financial services to technology; healthcare to energy; media & entertainment to insurance - and everything in between - achieve greater agility through transformed and automated customer experiences for nearly 40 years.