Bilingual Financial Transactions Officer, Quebec

1 month ago

Québec, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

**Job Description**:
What You’ll Be Doing

The Financial Transactions Officer, Independent Business - Business Contact Centre (IBBCC) is accountable for the verification, understanding and execution of our customer’s financial transaction requests. The Financial Transactions Officer ensures the successful delivery of a high standard of service while upholding compliance to internal controls and procedures within the functional assigned responsibilities.

How You’ll Succeed
- Payment Operations Acumen - Interpret and review all client financial transactions’ instructions received by fax, including the processing of cheque certification, bank drafts, cash orders, wire transfer requests and transfers between accounts for completeness and accuracy, identifying omission. Make the necessary funds verification to ensure availability. If funds are not available, obtain pay or no-pay decision from the concerned Relationship Manager before processing. Using Coins, process Canadian and foreign currency transfer requests received from clients, accurately and ensure that the operation on COINS is completed in accordance to all established guidelines
- Client Focused - Liaise with the customer when necessary to clarify instructions or obtain additional information. Verbally confirm all incoming transfer requests with clients to ensure validity of the request against fraud. Interface with clients regarding financial transactions.
- Detail Oriented - Carry out verification and validation processes on cheque clearing and wire payments within CIBC’s guidelines, escalating anomalies or exceptions as required. Validate client signature and review resolution using various systems. Obtain complete information on customers’ issues as determined by the Client Contact Specialist group from Siebel, and provide clients with detailed explanations and recommendations, taking into consideration unique situational factors and existing procedures and policies. Update Siebel with detailed information about the completion of the client request and the resolution of the customers’ issues
- Relationship Building - Liaise with traders and business partners for foreign exchange rates and bookings. Coordinate and support team members’ efforts, and establish and maintain good working relationships. Interact with branches and INTRIA to facilitate requests of a transactional nature from clients.

Who You Are
- You have extensive customer service skills and experience
- You have detailed working knowledge of the practices, products, services, procedures and principles relating to the Commercial Bank and GIC Deposit and Payments products business units, to sufficiently provide advice and interpret policies in order to properly identify the nature of the client’s request
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability.
- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
- You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
- You're fluent in French and English to serve our clients in the community

What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

- Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
- Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
- Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training
- Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What you need to knowYou need to be legally eligible to work at the location(

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