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Bellman-driver

4 weeks ago

Richmond, Canada Executive Airport Plaza Hotel and Conference Centre Full time

Duties:

- Greet guests and provide excellent customer service
- Transport guest luggage from the point of arrival at the hotel to their assigned rooms, during room changes, as well as from the guestrooms to the point of departure
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries and resolves/escalates any issues or complaints
- Anticipate customer needs such as opening of car doors, assistance with wheelchairs, holding umbrellas, etc
- Maintain a clean and organized lobby area
- Direct traffic at the hotel entrance, calls taxicabs and stands at the front door or designated area in order to provide assistance
- Safely transport passengers to and from designated locations using a hotel-provided shuttle
- Provide excellent customer service to passengers, ensuring a comfortable and pleasant experience
- Assist passengers with boarding and exiting the vehicle, ensuring their safety at all times
- Maintain cleanliness and orderliness of the vehicle, conducting routine inspections and reporting any issues
- Adhere to all traffic laws and regulations while operating the vehicle
- Communicate effectively with supervisor regarding any changes or issues during routes
- Park hotel-owned vehicles in specified areas in a safe and efficient manner

**Requirements**:

- Class 4 valid BC driver's license with a clean driving record
- Previous hospitality experience is a must
- Ability to write and communicate effectively in English
- Ability to move, lift, carry, push, pull, and place objects weighing up to 50 lbs without assistance
- Must be available to work a flexible schedule, including late nights, weekends and holidays.
- Capable of frequent bending, standing and walking for extended periods of time
- Basic mechanical knowledge for minor vehicle maintenance is a plus
- Ability to interact positively with passengers of all ages, including children and seniors
- Strong customer service skills, with the ability to handle various passenger needs and requests
- Ability to effectively deal with guest concerns in a friendly and positive manner.
- Must maintain a professional appearance and manner at all times
- Have a high attention to detail
- Multilingual skills are a plus
- Knowledge of the city of Richmond

Work Conditions:

- Variety of shifts including nights, weekends and holidays
- Overtime as required
- Multi-tasked working environment
- Direct contact with guests, managers and co-workers
- Unionized

If you enjoy providing exceptional service to guests and have a friendly and outgoing personality, we would love to have you join our team as a Bellman-Driver. You will play a key role in creating a positive guest experience by assisting with luggage, providing information, transporting our guests to and from the airport and helping ensure guest satisfaction. This is an excellent opportunity for individuals who are passionate about guest relations and enjoy working in a fast-paced environment.

Expected start date: ASAP

**Salary**: $18.67 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

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