IT Technician

**ABOUT HY-TECH**

Hy-Tech Drilling’s purpose is to contribute to a better world while building a sustainable and resilient business for our stakeholders. Through being the most innovative, capable and accountable diamond drilling partner for the leading mining companies in the Americas and Europe, we enable our clients to reach critical minerals more quickly with less environmental impact. This supports a global transition to a more sustainable future. We seek win/win/win solutions for our people, our customers, and the communities we support.

Hy-Tech has grown to a fleet of 70 drills operating throughout Canada, USA, Chile and Europe. We take pride in the success we’ve had working with our clients to develop innovative solutions to their project challenges and believe in our team’s strength and effectiveness in tackling anything that may arise.

**THE JOB**

In this uniquely positioned IT Technician role, you stand to gain exposure to the inner workings of a global company while still maintaining the ability to have your voice heard in an approachable and integrative culture. We are a rapidly expanding team within a resilient organization experiencing aggressive growth and are looking to add an ambitious, well-rounded individual to our roster.

The IT Technician is responsible for providing timely and effective resolutions to technical problems related to IT-serviced computer and phone operations. This will be accomplished by performing troubleshooting on technical issues, guiding users through to issue resolution, communicating technical solutions in user-friendly language, and conducting end-user training when necessary. The IT Technician is responsible for ensuring all work is done in accordance with Hy-Tech procedures and following safe work practices.

Key Responsibilities:

- Assists users with software such as MS Office, Acrobat, etc.
- Resolves network issues; VPN, Internet, Shares (assists IT Manager).
- Programs, Troubleshoots, and provides assistance with the use of the phone system.
- Resolves Windows PC issues.
- Troubleshoots and provides problem resolution for iPhones and iPads. Also assists with Hy-Tech app ongoing maintenance and upkeep.
- Troubleshoots and provides problem resolution for printers and scanners (office and field).
- Identifies and resolves workplace ergonomics issues.
- Offers ongoing support to the IT Manager as needed for equipment maintenance, tracking, and upkeep of current IT systems (Software and Hardware).
- Offers remote support for field and office employees based in satellite locations.
- Research and testing of new technologies that could be used to enhance operational functions.

**THE PERKS**
- A competitive wage based on your background and qualifications ($25.00-$31.00 per hour).
- Eligible for generous annual performance bonus based on company performance.
- Continuous growth, learning and development opportunities.
- Comprehensive 100% employer-paid benefits package, and progressive employer matched RRSP program upon successful completion of a 3-month probationary period.
- Employee/Family access to City of Saskatoon Leisure Centers.

**THE SETTING**

This position is based out of the Branch Location in Saskatoon, SK. Office work environment with some travel required. This is an in-person position so the successful applicant would be required to report to Saskatoon locations for work. Visits to the Smithers, BC will be required.

**THE SCHEDULE**

Standard working hours are 8am - 5pm Monday to Friday. There will also be some requirements to be available after hours and on weekends during busy times to respond to critical situations and to be ‘on call’ some weekends.

**EXPERIENCE & QUALIFICATIONS**
- Background in IT support or an IT Help Desk capacity is considered an asset.
- Post-Secondary diploma in Network Engineering or Network Analysis is preferred. Computer Science Degree would also be an asset.
- Intermediate knowledge of networking, operating system, and server architectures.
- Ability to diagnose and problem solve in a hands-on capacity.
- Expertise with Office 365 Admin, MS Office.
- Expertise with VMware virtual environment.
- Experience with Group Policy and Mobile Device Management is preferred.
- Ability to explain technical concepts and theories to non-technical audiences.
- Must have a valid Driver’s Licence and must provide a current Driver’s Abstract on an annual basis.

Pay: $25.00-$31.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person