Service Team Member

6 months ago

Vancouver, Canada Shaughnessy Golf and Country Club Full time

**The Position**:
Our Club is currently looking for permanent full-time and part-time Front-of-House Service Team Members to join our team. Reporting to the Director of Food & Beverage, this important position is responsible for servicing members and guests in the Club’s restaurants, as well as during special events, on-course and inside the Clubhouse. Open positions are for full-time and part-time, with required availability in the evenings and on weekends and holidays.

**Who We Are**:
Founded in 1911 when Vancouver was just 25 years old, Shaughnessy Golf and Country Club traces its history back to the earliest days of golf on the West Coast. First located on Canadian Pacific Railway lands, the Club moved in 1960 to the ancestral site of the Musqueam Nation’s winter village. Shaughnessy has served as the proud host of many prestigious events and notable figures in golf and tennis over these 100+ years. Today’s Club features an award-winning clubhouse, highly-ranked and competitive golf course, indoor and outdoor tennis, fitness and a golf performance centre.

**Our Core Values**:
The Shaughnessy Experience is what we strive to provide our members, through exceptional service, memorable experiences, and world-class amenities. We are committed to providing the Shaughnessy Experience through the use of our core values,
- **C.A.R.E.**_:

- **C**ommunity
- **A**ccountability
- **R**espect
- **E**xcellence

**Who You Are**:

- Engaging and enthusiastic - you enjoy getting to know people
- Attentive and motivated - you take pride in your work
- Dedicated to achieving high standards in your work
- A self-starter who takes accountability and initiative, who can work successfully independently or as part of a team
- High energy and a desire to cultivate a positive and fun work culture
- Passionate about hospitality, food, and beverages
- Thrive in a fast-paced, dynamic environment
- Able to work under pressure during busy periods

**Responsibilities**:

- Greeting members and their guests upon their arrival professionally and with a smile
- Additional responsibilities as assigned by the Food and Beverage Management Team.
- Assisting members with inquiries in person and over the phone
- Providing exceptional, personalized table service to our members and their guests
- Learning, knowing and staying up to date on our current menus, bar and dining specials, events, and Club protocols and rules.
- Additional responsibilities as assigned by the Food and Beverage Management Team.

**Requirements**:

- A minimum of 2 years of service experience in the upscale hospitality industry. Private club industry experience is considered an asset.
- Valid Serving it Right Certificate
- A strong commitment to exceeding members/guests' expectations
- A Sommelier designation or WSET is considered an asset
- Bar experience is considered an asset
- Legally entitled to work in Canada

**Compensation and Benefits**:

- Competitive wage range of $17-$22/hour, commensurate with service experience
- Bi-weekly gratuity program
- Benefits package for permanent, full-time employees following successful completion of probationary period, including extended health coverage and optional group RSP-matching program
- Participation in the Club's Staff Meal Program
- Staff Golf and Tennis Privileges
- Uniform provided by the Club
- Opportunities for learning and growth

**Job Types**: Full-time, Part-time

**Salary**: $17.00-$22.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- On-site parking
- Store discount

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Application question(s):

- Are you legally authorized to work in Canada?
- Are you available to work on weekends and holidays?

**Experience**:

- Serving: 2 years (required)

Licence/Certification:

- Serving It Right (required)

Work Location: In person

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