Part Time Customer Service Expert

3 weeks ago


Québec, Canada Aldo Groupe Full time

**Department**:Customer Contact Center

Looking to unbox your full potential? STEP UP with the ALDO GROUP.

**WE'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGING**

The ALDO Group has been on this journey for over 40 years. We believe that our passionate associates are at the heart of our success, and that with them we will lead into our future with kindness.

**STEP UP EXPERIENCE**
- Recognition programs to showcase your talent
- To be part of a company that takes a stand on issues affecting people, the environment, and our partners
- Summer Fridays (because Summer is for fun)
- Purchase discount on merchandise sold in all our divisions.
- Family & Friends events with discounts on our products
- Subsidized cafeteria & daycare
- Subsidized public transportation and free parking
- On-campus gym with access to a trainer
- Flex schedules and telecommuting
- Sick days
- Attractive total compensation

**YOUR ROLE**

The ALDO Group will provide the following equipment: laptop, keyboard, screen, headset and mouse. You must have a dedicated working area or a separate room, far from any distractions with a stable high-speed internet connection. You need to be available to come to the office when scheduled (2-3 times per month or as needed).

**Hours of operation (close on Quebec Statutory Holidays)**

Monday-Friday: 9:00AM to 8:00PMEST

Saturday: 9:00AM to 5:00PM EST
- (will be extended for Black Friday/Cyber Monday & December Holiday Period)

**Start date**

April 17, 2023

**Schedule Flexibility**

**Summer Availability with a minimum of 25hrs/week (date June 23,2023 **to September 4, 2023)**

Options A: Pick 4 available nights & Saturday
Monday to Friday from 5:00 PM to 8:00 PM & Saturday 9:00 AM to 5:00AM EST
Options B: Pick 3 available days & Saturday
Monday to Friday from 12:00PM to 8:00PM & Saturday 9:00 AM to 5:00AM EST
Options C: Pick a mix of options A & B + additional morning availability & Saturday
Monday to Friday from 9:00AM to 8:00PM & Saturday from 9:00AM to 5:00PM
- **Special Project - **H**ours of operations: 7 days a week: 9:00AM to midnight EST**

**Availability with a minimum 25 hours/ week (date May 15, 2023, to June 22, 2023)**

Option A: Pick 4 available nights & Saturday

Monday to Friday from 3:00PM to 12:00AM EST & available Saturday & Sunday from 9:00AM to 12:00AM EST
Option B: Pick Weekend & additional availability Monday to Friday
Saturday & Sunday Available 3:00PM to 12:00AM & Tuesday from 3:00PM to 12:00AM EST

**Responsibilities**:

- Handle and own customer purchase need & post purchased issues from start to finish with the mindset of CUSTOMER FIRST.
- Deliver exceptional and memorable experience while building, cultivating relationships with customers to drive brand loyalty.
- Expert at product knowledge & procedures & meet or exceed Key performance metrics
- Collaborate and actively participate in team meetings and with the Team Leaders
- Be an ambassador for the ALDO Group and represent the company culture and values of Love, Respect and Integrity in a positive manner.

**DO YOU HAVE THE PROFILE WE'RE LOOKING FOR?**

**Training Requirements**:

- Training will be done online/classroom using interactive software, in our Head Office Campus or remote classes using Microsoft Teams.
- Must be available to attend an initial training from April 17 to April 28, 2023, from 9:00AM to 5:00PM EST (no exceptions)
- Must complete with success (85%) knowledge quizzes and final test throughout the training
- May be required to study/review material outside the training hours as needed

**To qualify for this role, you must have**
- College degree
- 1 to 3 years’ experience in the retail industry or in customer service. Call Center and CRM Tool experience is an asset.
- Strong spoken and written communication with the ability to communicate complex concepts in an effortless way while adapting to the customer.
- An outgoing & caring personality with a passion for exceptional and memorable customer service.
- Strong Computer skills, work ethic, autonomy, and flexibility.
- Self-starters who are comfortable taking initiative. Keen problem solvers with a unique ability to “think on their feet”.
- Team player with proven ability to prioritize, organize and multi-task with excellent attention to detail and priorities.
- Be available to come to the office when scheduled (2-3 times per month or as needed)

**To be a great fit, you must**
- Thrive in a customer service, fast paced environment
- Be positive, empathetic, team player with a friendly attitude
- Ability to take ownership, independently resolve customer situations while being creative
- Natural passion for helping customers while being proactive and exceeding expectations
- Be passionate about fashion retail and have a good business sense

Don't wait any longer: STEP UP with us. We want to meet you

**WANT TO KNOW MORE ABOUT US? HERE ARE SOME FUN FACTS.**

Present in more than **100 countries**, the ALDO Group has est



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