WMS Caseworker

Description
The Caseworker provides day to day residential support and guidance to adults attending a two-week Withdrawal Management Service. They are responsible for client intakes, assessments, treatment planning, program facilitation and care delivery. This is a rotating shift position.

**KEY RESPONSIBILITIES**:Program Operations**:

- Completing the initial assessment and client history upon admission
- Facilitates client admissions in a courteous, non-judgmental, and expeditious manner.
- Developing and implementing individualized recovery plans specific to identified client needs, goals and objectives.
- Completing ongoing assessments and evaluation of client needs and modification of personal recovery plan as required (includes discharge plan)
- Check on clients to ensure personal safety, especially when experiencing withdrawal symptoms.
- Immediately reporting critical incidents to the on-call supervisor or the WMS Supervisor
- Daily follow up of resident chores to ensure completion.
- Carefully assisting residents with their medication and documenting same
- Documenting accurately and in a timely manner personal observations, other interventions, and evaluation of effectiveness provided by team.
- Providing consistent routine care according to policy and procedure manual and promptly identifying potential problems and inconsistencies to the Supervisor
- Plans, prioritizes, and helps co-ordinate the client care delivery at the commencement of each shift.
- Explaining/reinforcing information provided to client, WMS team, etc. in a consistent and professional manner.
- Communicates and interacts appropriately with clients, demonstrating a non-judgmental approach, sensitivity, empathy, understanding, support, and respect for the worth and dignity of the individual.
- Participates in facilitating lectures/workshops within SA or the community as required.

**Program Administration**:

- Assists with orientation of new staff.
- Maintaining accurate client records
- Relays pertinent information related to client concerns, staff performance issues, operational issues, community issues, etc. promptly to appropriate personnel.
- Maintains healthy working relationships with other NWT Resource Centre staff, allied professionals, and other referral parties.
- Follows formal lines of communication as identified by WMS organizational structure.
- Attending all scheduled staff meetings
- Provides assistance to other units within the NWT Resource Centre as required where skills permit and where operationally feasible.
- Performs routine phone duties to expedite client admissions and general reception in accordance with WMS protocols, practices, and procedures.

**Health, Safety & Security**:
Understands and adheres to legal requirements.
- Assuring security of facility through locking appropriate doors and monitoring clients coming and going. This includes monitoring security cameras for the third and fourth floor.

Maintains current understanding of SA WMS policies and procedures.
Understands and is able to implement emergency procedures related to the facility and/or the clients i.e. CPR, fire evacuations, etc.
Maintains and uses supplies prudently.
Completes unusual occurrence documentation as required.
Identifies and reports any unsafe conditions promptly to The Salvation Army NWT Resource Centre Occupational Health & Safety Committee
Knows WMS physical layout, including location of fire pull boxes, extinguishers, emergency phones, maintenance rooms, boiler room, etc.

Maintains current knowledge in the field of addictions and associated behaviours.

Attends available training/in-service presentations/courses.
Utilizes resources at the NWT Resource Centre as well as other community resources.
Contributes to development of and participates in Continuous Quality Assurance Program
Reads addiction related articles assigned.

**Critical Relationship Management**:
**Internal / External relationships**:

- Directly reports to the Withdrawal Management Services Supervisor
- There is constant contact with clients to provide for their needs and assess their situations.
- There is daily contact with employees from other departments to pass on relevant information and radio checks.
- There is daily contact with the WMS Supervisor
- There is also occasional contact with other agencies for referral or support services.
- Emergency Services may occasionally need to be called.

**Working Conditions**:
The work environment entails frequent association with individuals who are under the influence of alcohol or other drugs, and the associated behaviours of such states. Case Management and associated stresses can cause significant pressures.

There will be general housekeeping tasks required of the incumbent on each shift.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- NOTE: For some jobs, you may be required to provide validated educational documentation.

**Education/Certifications**:

- Addictions Certificate/ 2-year experi