Customer Service at Skyteam Lounge Yvr

6 months ago

Richmond, Canada SkyTeam Lounge YVR - Global Lounge Network Full time

**Customer Service Agent**

SkyTeam Lounge
- Vancouver Airport

**Responsibilities may include**
- Check-in and greet customers at Front Desk in a friendly and professional manner
- Offer high level of consistent, personalized, sincere and engaging service
- Meet and Greet customers and escort them to lounge seating area as required and handle general passenger inquiries. Must have knowledge of all types of accesses to the lounge and ensure proper admission instructions are followed.
- Proactively seek out passengers requiring additional customer service care and attention.
- Replenishing hot and cold food in the lounge e.g. buffet, coffee, snack etc.
- Replenish liquor, wine, beer and soft drinks to ensure there is enough stock at all times.
- Re-stock coffee cups, plates, bowls, glasses, napkins and cutlery especially peak hours
- Maintain cleanliness of coffee, bar and buffet areas at all times
- Communicate constantly with the kitchen to ensure product is ready for placement when required
- Put away all dirty dishes and make sure all tables are clean and assisting clients with any needs they may have.
- Maintain all the seating areas in order and furniture shall always be placed accordance to original design, TVs on at all times, volume maybe muted.
- Wipe down tables and chairs continually
- Collect newspapers and magazines and return to shelves or recycle as necessary
- Work closely with team members to meet and exceed customer’s service expectations.
- Ensure compliance with Company policies, procedures and service standards
- All services shall be performed on a regular basis to assure superior cleanliness
- Reports any unusual occurrences or requests to the supervisor or manager
- Must be able to handle multi-tasking assigned by immediate supervisor
- Additional duties as required

**Requirements**:

- 1 to 2 years of customer service experience in hospitality industry
- Experience working in YVR Airport is an asset.
- Proficient in the English language (verbal and written)
- Ability to speak 2nd language is an asset (French, Spanish or Mandarin)
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Ability to work cohesively with fellow colleagues as part of a team
- Proficient or familiar with computerized systems
- Maintain high standards of personal appearance and grooming
- Strong interpersonal and communication skills
- Completion of high school, college or equivalent combination education and experience.
- Ability to work day, evening and night shifts any day of the week including weekends and holidays. A flexible schedule is preferred

**Benefits**
- A dynamic work environment with great people
- Continued career development and growth opportunities
- Paid vacation time
- Free food and drink in the lounge
- Extended health, dental and vision package after 4 months for full time employees
- Company Referral Bonus Program

**Position Type**

Full time and Part time

**Salary**: C$18.00 / hour

Night shift premium $1 /hour between 11:30 pm to 7:00 am

after 3 months probation, hourly rate will be readjusted base on woke performance
- Please note that you must be legally eligible to work in Canada.
- Require to have Serving It Right Certificate

Global Lounge Network

**SkyTeam Lounge YVR**

**Job Types**: Full-time, Part-time

**Salary**: $18.50-$19.50 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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