Client Care Coordinator

5 months ago

Abbotsford, Canada HearCanada Full time

**About HearCANADA**:
At HearCANADA, we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide _Wonderful Sound for All_.

**About the role**:
Our Client Care Coordinators (CCC) hold vital customer-facing roles to deliver exceptional client service within our busy hearing clinics. As a Client Care Coordinator, you will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and recognize and capitalize on sales opportunities within our clinic.

**Compensation**: $22.00/hour - $24.00/hour based on experience

**What you’ll be responsible for**:

- Schedule client appointments and maintain clinician calendars.
- Ensure that client files (virtual within the EMR and physical files) are accurate and up-to-date.
- Maintain clinical and office supplies and order supplies from preferred vendors.
- Participate in Community Based Marketing (CBM) events like tradeshows, marketing collateral drops, and partnership events to promote brand awareness.
- Maintain a clean, safe, and welcoming clinic environment.
- Assist clinicians with sterilization and other non-clinical duties.
- Participate in ongoing HearCANADA training and learning opportunities and work with Field Support Coordinators and your leadership team to stay abreast of industry changes, product offerings, and client service best-practices.

**What we are looking for**:

- Secondary school diploma (or equivalency) is required; courses and/or some post-secondary education in a related field is a definite asset (Medical Office Administration, Healthcare, Business, etc.)
- 2+ years of experience in a customer-facing administrative or retail sales role is required; experience in a clinic or high-volume retail office environment would be an asset
- Customer-centric attitude - you strive to deliver exceptional customer service and have a sound understanding of how customer satisfaction directly impacts success and growth in a retail clinic setting
- Technical acumen and comfortability in adopting and leveraging new tools and software; experience with MS Office Suite is required and scheduling software is a definite asset
- Effective oral and written communication skills
- Strong multi-tasking, organization, and time-management skills

**Job Type**: Part-time

Pay: $22.00-$24.00 per hour

Expected hours: 22.5 per week

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

**Experience**:

- Customer-facing: 1 year (required)
- Administrative: 1 year (required)

**Location**:

- Abbotsford, BC V2S 5A1 (preferred)

Work Location: In person

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