Team Lead

3 weeks ago

Toronto, Canada GoBolt Full time

At GoBolt, we're a tech company building the largest sustainable and vertically integrated supply chain network that partners with merchants to deliver a complete end-to-end customer experience. By operating as an extension of each merchant’s team, GoBolt provides reliable warehousing, pick and pack, shipping, and last mile delivery. With a growing network of warehouses across the U.S. and Canada and a suite of proprietary apps designed and supported by an in-house engineering team, GoBolt unlocks enhanced transparency and control for merchants. The company’s focus on customer-centricity is further driven by a deep commitment to sustainability. GoBolt’s investment in its electric vehicle fleet, supported by our recent Series C raise of $75M, is a testament to the company’s mission to provide carbon negative deliveries by the end of 2023. We are in high growth mode and building for the future, which is where you come in.

Key Responsibilities
- Training and coaching a team of delivery drivers and delivery assistants in job duties, safety procedures and company policies
- Ensuring high levels of process adherence and customer service through audits and quality reviews
- Monitoring and reporting key KPIs
- Fostering a culture of safety, high service levels and productivity
- Maintaining best practices, sustainable operations, and performance standards
- Overseeing health and safety training and compliance with health & safety regulations
- Leading team check-ins/huddles and providing updates on company policies and procedures
- Coordinating, assigning and reviewing the work of employees
- Maintaining inventories of materials, parts and products, coordinating product work, dispatching crews, scheduling transportation crews and routes, operating vehicles and other related activities
- Overseeing daily utilization of local fleet, planning efficient route plans and scheduling staff accordingly
- Solving complex problems in real time while keeping cross functional leadership apprised of results
- Leading team development and cultivating values in operational excellence and professionalism
- Planning, organizing and overseeing operational logistics, establishing work schedules and procedures, resolving work-related issues, providing inputs into progress and other reports and co-ordinating activities with other departments
- Ensuring the smooth operation of the crew's daily activities
- Requisitioning supplies and materials

Qualifications:

- 1-2 years of experience in warehousing, transportation, operations, and logistics
- 1+ years of managerial experience with the ability to execute management directives during a time of exponential growth and to supervise a team
- 1+ years of experience in quality control and monitoring employee productivity/quality in accordance with operating standards
- Relevant Bachelor Degree or equivalent combination of education, training, and experience
- Previous experience in truck management, maintenance, and truck driving
- Experience in B2C/B2B deliveries and fulfillment in a large facility
- Exceptional time management skills and ability to prioritize tasks in order to adhere to critical business deadlines
- Valid driver's license and clean driving record (or the ability to obtain)
- Exceptional customer service skills and a demonstrated capacity for interfacing with large, multi-million-dollar clients
- Experience leading end-to-end performance management cycles
- Excellent conflict resolution skills, including the ability to de-escalate/mediate conflicts
- Proven leader in professional team development
- Highly analytical with problem-solving aptitude
- Strong decision-making ability
- Excellent verbal and written communication skills
- Ability to work evening hours, weekends, and holidays

Why Us?

We are innovative, goal-oriented, and are always on the search for energetic and passionate people who are eager to learn and would like to have a rare opportunity to grow within one of Canada's fastest growing companies.

Our team at GoBolt is full of talented and passionate individuals who enjoy working collaboratively within a competitive environment. We will provide you support from the get-go to help you realize your potential. Each member of our team shares a mutual passion for their craft and are in constant pursuit of growing our customer base and growing with our customers. We embrace all kinds of challenges head-on.

Aside from an amazing company culture, we also offer competitive salaries and a comprehensive benefits package including health, dental, and vision plans for you and your family.

GoBolt is an equal opportunity employer that recognizes the value and importance of a diverse workforce. GoBolt is committed to providing assistance during all phases of the employment cycle, including recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness or disability during any portion of GoBolt’s recruiting pr

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