IT Technical Support Consultant

2 weeks ago

Toronto, Canada Turner & Townsend Full time

Company Description

Do you want to be part of our Global IT team supporting a successful business? **Turner & Townsend** **is seeking to hire an ambitious and forward thinking **Technical Support Consultant** to join our Toronto office to support the growth in the Canadian business as well as the wider Global remit. Working hours for this role would be 10:00am - 7:00pm.

At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.

Our team is dynamic, innovative and client-focused. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result our people get to work on some of the most exciting projects in the world.

**Who are you?**

You are an experienced IT Support Consultant with a minimum of 3 years experience looking for the next step or are currently undertaking a similar role in a similar environment

**Job Description**:
**Essential Skills**:
Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD, MS Windows 10 Enterprise, MS 365 including Exchange online, Office, Endpoint manager, etc.

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

**Responsibilities will include**:

- Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
- Support of the IT environment, including servers, systems, networks, and other devices
- To assist on various projects and upgrades to meet Turner & Townsend’s goals
- Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals
- Monitor daily backups, manage asset database, and control software register
- Build positive working relationships with the business

Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities)

**Qualifications**:
**Core Technical Experience**:

- All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support
- Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
- Hands-on experience of LAN, WAN and VPN, troubleshooting and support
- Proven track record of working in a support environment supporting multiple users across multiple locations
- Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.
- Deploying image / software through Intune/SCCM
- Experience of ITIL based call management system, e.g., FreshService
- Basic understanding of managing hardware and software assets and control software register

**Core Behavioural Skills**:

- Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.
- Team-player.
- Analytically minded, able to break down and understand information.
- Must be comfortable with working in a fast-moving, dynamic environment.
- Strongly customer-focused, used to providing support to demanding users.
- Good organisational skills, used to managing and prioritising own workload.
- Ability to report on progress, timescales, outstanding and completed activities.

Additional Information
**Turner & Townsend** is a leading independent professional services company specializing in program management, project management, cost management and consulting across the property, infrastructure and natural resources sectors. With 108 offices in 45 countries, we draw on our extensive global and industry experience to manage risk while maximizing value and performance during the construction and operation of our clients’ assets. We are an Equal opportunity employer who will ensure accommodations are available for applicants with disabilities upon request
- #LI-DS1_

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